Application Administrator (Senior) at Stora Enso

De Lier, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Management, ITIL Processes, Service Management Tools, Analytical Skills, Communication Abilities, Team Player, Continuous Improvement, Problem Solving, Vendor Management, User Support, Incident Analysis, Change Proposals, Functional Specifications, Training, Maintenance, Project Participation

Industry

Paper and Forest Product Manufacturing

Description

Are you an experienced Application Manager who can take on a leadership role in our team? Along with your fellow application managers, you will be responsible for managing applications and interfaces. You will oversee software vendors and implement improvements in collaboration with internal and external stakeholders. You are the key person who ensures that the applications are optimally aligned with the business process. You will serve as the point of contact for users and proactively resolve application issues using service management tools. You will monitor the correct usage of the application, track performance, availability, and functional operation. Additionally, you will analyze incidents (root cause analyses), resolve issues, assess the impact, identify problems, and propose improvements. You will also handle health checks, lifecycle management, and regular maintenance by the vendor. You will report on the progress of incidents and tasks to the Service Delivery Manager. You will participate in projects and contribute to testing and implementation activities. Furthermore, together with key users and suppliers, you will continually seek improvements in daily processes, which you will elaborate into change proposals and functional specifications. You will support deliveries to the business with user meetings, manuals, and training. Where will you work? You will be working within one of the most innovative and fast-growing organizations in the corrugated cardboard industry in Europe. Every day, with a large team, we produce 2.5 million packaging units which we deliver to the Netherlands, Belgium, Germany, the United Kingdom, France, and Ireland. You will work in a highly ambitious organization that is rapidly growing. The atmosphere in our organization is informal, open, respectful, and entrepreneurial toward the market. We are large, powerful, and yet not bureaucratic or cumbersome. There is plenty of room for initiative, ideas, and input from our people. The IT team consists of 3 application managers, a service delivery manager, 3 service desk employees, a product owner, 2 business analysts, a data analyst, several project managers, some decentralized IT colleagues, and an IT Director. You will report hierarchically to the IT Director and functionally under the coordination of the Service Delivery Manager. You will also work closely with business key users and software suppliers. The IT team is based in De Lier. The applications you are responsible for include the ERP system, warehouse system, production planning system, AFAS (HR), Exact (Finance), Topdesk, and Workato (data integration). What are we looking for? An experienced, senior application manager with a solid understanding of ITIL processes and service management tools; A completed MBO/HBO degree in business informatics or a comparable field; A service-oriented team player who encourages continuous improvement and sets a good example; Strong analytical skills and good communication abilities; Excellent command of both Dutch and English. What do we offer you? A fixed-term contract with the possibility of permanent employmen; A competitive salary with a pension plan and travel reimbursement; Opportunities for growth and development. Are you curious and would like to work with innovation in renewable products? Our purpose “Do good for people and the planet. Replace non-renewable materials with renewable products” underpins our belief that everything that can be made with fossil-based materials today can be made from a tree tomorrow, and highlights Stora Enso’s opportunity to contribute to a greener economy. Take a look at our open positions! At Stora Enso you will join forces with around 19 000 colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction. Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match. By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. With our values in Stora Enso, “Lead and Do what’s right”, we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high. We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices. To prepare yourself for our recruitment process, please explore the page provided: Applying for a job - Careers | Stora Enso Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process. Privacy Statement Legal Notice

Responsibilities

You will manage applications and interfaces, oversee software vendors, and implement improvements in collaboration with stakeholders. Additionally, you will monitor application usage, track performance, resolve issues, and support business deliveries.