TECHNICAL SKILLS:

• Ticketing Platform Expertise: In-depth knowledge of ticketing systems and their components, including ITSM, CSM, CMDB and Asset Management.
• Scripting Languages: Proficiency in JavaScript/GlideScript, Perl, Python and other scripting languages.
• Integration Skills: Experience with REST/SOAP APIs, web services, and integration of systems.
• Workflow Development: Ability to design and implement workflows, business rules, UI policies, and client scripts.
• Data Management: Understanding of data modeling, database design, and data integration within ServiceNow or similar platforms.
• Security and Access Control: Knowledge of data security models, including roles, ACLs, and policies.
• System Administration: Familiarity with Linux and Windows operating systems, as well as networking concepts.

QUALIFICATIONS:

• Education: Post-secondary education in Computer Science, Information Technology, or a related field, or equivalent industry experience.
• Experience: Minimum of 3+ years of relevant experience in ITSM/Ticketing Systems Development and administration.
• Certifications (considered an asset but not strictly required):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation certification or higher

Please refer the Job description for details