Application Analyst at Tawzef for Recruitment & HR Consultancy

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobile Sales Applications, ITIL Certification, Problem-Solving, Communication Skills, Microsoft Office 365, Documentation Skills, Customer Focus, Results Orientation, Attention to Detail, Technical Support, Incident Analysis, Root Cause Analysis, System Integration, Continuous Improvement, Collaboration, Service Desk Management

Industry

Human Resources Services

Description

* Ensure availability and performance of mobile sales applications (MIRA, Shelvs, Tracking, etc.) based on IT service levels. * Provide Level 1 & Level 2 support for mobile sales applications when required. * Analyze incidents, identify root causes, and recommend effective solutions. * Document processes and maintain accurate service desk records. * Implement required system changes and support continuous improvements. * Ensure full compliance with IT policies, procedures, and quality standards. * Test and deliver application updates and prepare RCA (Root Cause Analysis) reports. * Investigate and resolve technical issues related to mobile application systems and services. * Collaborate closely with the Mobile Sales Applications Manager, internal IT teams, and external vendors. * Conduct weekly reviews with senior managers or business users for tickets and change requests. * Prepare weekly reports on incidents and change requests. * Support systems related to data centers, cloud hosting, and network operations when required. * Maintain quarterly inventory of data center equipment, IT store assets, and network devices. * Perform any additional IT-related tasks assigned by management. Requirements * Bachelor’s degree in Engineering or Computer Science. * Minimum 1 year of experience with mobile sales applications (MIRA, Shelvs, Sales Buzz, or similar). * ITIL certification (preferred). * Strong results orientation and customer focus. * Ability to work effectively under pressure. * Excellent communication skills in Arabic and English (written & verbal). * Proficiency in Microsoft Office 365 and system integration tools. * High accuracy, discipline, and attention to detail. * Strong reporting and documentation skills. * Excellent problem-solving abilities.

Responsibilities

The Application Analyst ensures the availability and performance of mobile sales applications and provides Level 1 & Level 2 support as needed. They analyze incidents, document processes, implement system changes, and collaborate with various stakeholders to improve application performance.