WHY YOU’LL LOVE CANADA CARTAGE

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

POSITION SUMMARY

Reporting to the Manager, Transport Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.
The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.

REQUIREMENTS: APPLICATION PROCESS

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

WHAT YOU WILL DO

• Provide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement.
• Oversee Application Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards.
• Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, managing project timelines, and adapting to changes in deliverables or priorities.
• Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development.
• Support Business Process Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage.
• Travel as Needed to provide on-site support and user training at terminal locations across Canada during key project phases or go-lives.
• Build and Maintain Relationships with business users, leadership, and vendors, communicating effectively across audiences and acting as a key liaison to drive adoption and resolve issues.