Application and Infrastructure Analyst II, Desktop Administration

at  City of Edmonton

Job Number: 51625
This IT role focuses on delivering and managing end-user technology solutions, including devices, operating systems, and applications. You’ll be a key player in keeping everything running smoothly for employees, using tools like VMware Horizon and Workspace ONE to provide virtual desktops, manage devices, and deploy software. A deep understanding of Windows and application management is essential, along with strong troubleshooting skills. Basically, you’ll be the go-to person for ensuring employees have the technology they need to do their jobs effectively.
This position requires a solid technical foundation and offers the chance to work with a range of technologies. You’ll be involved in the full lifecycle of technology solutions, from planning and implementation to ongoing maintenance. While you’ll have responsibility for day-to-day operations, there’s also room to contribute to larger projects and develop your skills further with the support of senior team members.

SKILLS REQUIRED FOR SUCCESS:

• Workspace One Unified Endpoint Management (UEM), Workspace One Intelligence) Experience
• Experience with other End User Computing Management technologies (such as Microsoft Endpoint, Configuration manager, PDQ
• Inventory/Deploy, Jamf/InTune) is an asset
• Deep knowledge of the common operating systems (Windows, macOS, ChromeOS, Android, iOS), and the enterprise level management of these operating systems
• Proficiency with Google G Suite productivity tools
• Knowledge and experience with the following:
• ITIL processes
• Scripting (Powershell) and automation tools
• Training in one or more End User Computing Management technologies
• Microsoft Endpoint Configuration Manager
• Vmware Workspace One
• PDQ Inventory/Deploy

Qualifications:

• Degree in a related discipline and 4 years relevant experience
• OR Post secondary diploma in a related discipline and 5 years relevant experience or
• OR 1 year related certificate and 7 years relevant experienc

• Perform complex end-to-end solution delivery for end-user computing device systems and their modernization, maintenance and operations
• Actively maintain recognised expert level knowledge in Omnissa product stack of Workspace One UEM, Tunnel and Intelligence, and Horizon Virtual Desktops and Apps, and End-User device operating systems, primarily Windows, but including iOS, macOS, and Android
• Provides technical expertise to enable the correct application of operational procedures
• Act as a specialized resource with deep skills with Application and Desktop Virtualization, and Device Management and Deployment
• Help build plans to solve larger complex multifaceted enterprise deployments
• Initiate and monitor actions to investigate and resolve problems in systems, processes and services
• Respond to system malfunctions for end-user computing devices, virtualizations, desktops, and the related management and connection servers, unusual or other situations that impact system performance, performs diagnostics and other problem-solving activities and implements remedial procedures as required
• Maintain an ongoing awareness and understanding of new and enhanced technological development. Research current available technologies to meet customer needs
• Other related responsibilities

Qualifications:

• Degree in a related discipline and 4 years relevant experience
• OR Post secondary diploma in a related discipline and 5 years relevant experience or
• OR 1 year related certificate and 7 years relevant experience