Job Number: 52004
Financial and Corporate Services is looking for an Application and Infrastructure I working with a team of IT experts into a realm of new and existing technology. Your success will be determined by your ability to deliver tangible results hand-in-hand with a respectful and inclusive style.
This position will collaborate with multiple business areas, support teams within the Open City and Technology (OCT) Branch, and vendors to provide an effective, integrated support model for these important systems. The Application and Infrastructure Analyst I will assist senior Application and Infrastructure Analyst IIs in defining, coordinating, and providing support to others as OCT streamlines the integration with external applications.

SKILLS REQUIRED FOR SUCCESS:

• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Qualifications:

• Degree in a related discipline and 1 year relevant experience OR
• Post secondary diploma in a related discipline and 2 years relevant experience OR
• 1 year related certificate and 4 years relevant experience
• Technical experience in supporting applications in a client-server environment, as well as in systems analysis, design and troubleshooting multiple systems
• Experience in programming and developing applications, preferably using the Microsoft technology stack, with knowledge of related technologies and applications, including:
• Microsoft SQL Server, IIS 8.5 or higher, SQL Server Management Studio, SQL scripting, ASP.Net and SQL Server Reporting Services proficiency is required
• Understanding of and ability to develop solutions within established processes, data models, and identified application design patterns
• Basic understanding of application security principles and the ability to execute established procedures and processes in this space
• Experience supporting vendor developed solutions
• Technical experience in complex, hybrid computing environments, including cloud and on-premise data, applications, and technology environments similar to those at the City of Edmonton
• Awareness of emerging technologies and ability to present ideas, recommendations, and proof of concepts to senior stakeholders
• Skillful in performing complex end-to-end system integration, solution delivery, and application maintenance
• Ability to understand and use performance monitoring tools, procedures, and automated testing tools
• Ability to provide guidance and direction to less experienced staff
• Ability to perform troubleshooting, solution delivery and maintenance of existing systems
• General knowledge and skills in a variety of technology(s) including knowledge of integration
• Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes
• Excellent interpersonal skills with a strong focus on customer service
• Demonstrated ability in managing priorities and workloads, consulting, and executing work assignments simultaneously is essential
• Must be able to work and communicate with all levels of technical staff, business users, vendors and management
• Build and maintain effective working relationships with all stakeholders - as part of that, be empathetic, a good listener and adopt team building and high performance attitude
• Ability to work under pressure in a team setting and with business and vendor personnel
• Be a self-learner who has the ability to identify knowledge gaps and develop approaches to fill those gap

• Collaborate with application owners and stakeholders to ensure solutions meet their needs
• Ensure stability and reliability of supported application environments for vendor and in-house developed applications. This includes providing 24x7 on-call support on a rotational basisCoordinate with business clients, vendor partners and other IT support groups to collaboratively identify and troubleshoot critical application issues and to deploy solutions
• Coordinate application support issues with vendors, business workgroups, OCT workgroups, and team members
• Conduct monitoring, analysis and reporting to ensure expected levels of service delivered to customers is achieved
• Evaluate software and hardware logs to identify, troubleshoot and resolve potential and existing issues
• Monitor industry trends and software developments within the scope of application solutions in use of client business areas
• Prepare and maintain various formal and informal documentation like Technical Assessments, Proposals, Status Updates, Service Support Summary Documents (SSSD) and Procedural Documents

Qualifications:

• Degree in a related discipline and 1 year relevant experience OR
• Post secondary diploma in a related discipline and 2 years relevant experience OR
• 1 year related certificate and 4 years relevant experience
• Technical experience in supporting applications in a client-server environment, as well as in systems analysis, design and troubleshooting multiple systems
• Experience in programming and developing applications, preferably using the Microsoft technology stack, with knowledge of related technologies and applications, including:
• Microsoft SQL Server, IIS 8.5 or higher, SQL Server Management Studio, SQL scripting, ASP.Net and SQL Server Reporting Services proficiency is required
• Understanding of and ability to develop solutions within established processes, data models, and identified application design patterns
• Basic understanding of application security principles and the ability to execute established procedures and processes in this space
• Experience supporting vendor developed solutions
• Technical experience in complex, hybrid computing environments, including cloud and on-premise data, applications, and technology environments similar to those at the City of Edmonton
• Awareness of emerging technologies and ability to present ideas, recommendations, and proof of concepts to senior stakeholders
• Skillful in performing complex end-to-end system integration, solution delivery, and application maintenance
• Ability to understand and use performance monitoring tools, procedures, and automated testing tools
• Ability to provide guidance and direction to less experienced staff
• Ability to perform troubleshooting, solution delivery and maintenance of existing systems
• General knowledge and skills in a variety of technology(s) including knowledge of integration
• Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes
• Excellent interpersonal skills with a strong focus on customer service
• Demonstrated ability in managing priorities and workloads, consulting, and executing work assignments simultaneously is essential
• Must be able to work and communicate with all levels of technical staff, business users, vendors and management
• Build and maintain effective working relationships with all stakeholders - as part of that, be empathetic, a good listener and adopt team building and high performance attitude
• Ability to work under pressure in a team setting and with business and vendor personnel
• Be a self-learner who has the ability to identify knowledge gaps and develop approaches to fill those gaps