Description:
The Sr. Application and Support Engineer provides technical expertise in fluid dynamic and fluid network simulations to PADT’s customers as well as in support of PADT’s sales team. Technical support is provided by assisting customers in usage of PADT’s software products, facilitated by learning and training in multiple ANSYS and Flownex and related software tools. Assistance to sales is accomplished through strategic pre-sales and technical scoping activities utilizing proven domain expertise, problem solving, demonstrating and presenting to customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Providing on-going technical support to PADT customers
• Training and mentoring, from existing or custom-written material, customers and prospects on software applications or use cases
• Conducting in-person and web-conference discovery meetings with customers
• Assisting in the development and generation of formal sales proposals to ensure technical accuracy
• Coordinating and delivering sales collateral, presentation project plans, process flow, provision specifications, and service level definitions
• Maintaining customer relationships in the form of update presentations, periodic meetings, or account reviews with existing stakeholders
• Educating colleagues in areas of expertise and participate in training to minimize personal technical deficiencies
• Developing technical marketing material for ANSYS including tutorials, blog postings, and videos

Requirements:

• Minimum Master’s Degree in Mechanical Engineering or similar technical discipline
• At least five years of professional engineering experience utilizing engineering software
• Knowledge of other ANSYS tools and other commercial CAE, CAD, EDA software packages are pluses. Preferred use of relevant ANSYS (Fluent, CFX, Thermal Desktop) and Flownex products.
• Understanding and experience in structural simulation of mechanical components and assemblies
• Ability to work in a team environment
• Tolerance for and ability to interact with customers and prospects, often with incomplete or conflicting requirements
• Excellent written and oral presentation skills
• Have a passion and drive for personal technical excellence

• Providing on-going technical support to PADT customers
• Training and mentoring, from existing or custom-written material, customers and prospects on software applications or use cases
• Conducting in-person and web-conference discovery meetings with customers
• Assisting in the development and generation of formal sales proposals to ensure technical accuracy
• Coordinating and delivering sales collateral, presentation project plans, process flow, provision specifications, and service level definitions
• Maintaining customer relationships in the form of update presentations, periodic meetings, or account reviews with existing stakeholders
• Educating colleagues in areas of expertise and participate in training to minimize personal technical deficiencies
• Developing technical marketing material for ANSYS including tutorials, blog postings, and video