Application and Technical Systems Specialist at The German Marshall Fund of the United States

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

79200.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Enterprise systems administration, Office 365, Azure AD, Active Directory, CRM support, Hardware maintenance, Identity and access management, VoIP systems, Database maintenance, System troubleshooting, Network administration, Endpoint management, Collaboration tools, IT documentation, Customer service

Industry

Think Tanks

Description

Description Department/Program Summary: The Technology & Office Services team supports organizational performance by providing secure, reliable, and effective technical solutions. The team oversees enterprise systems, software lifecycle management, integrations, data quality, hardware/software procurement, help desk support, and the protection of organizational data assets. Technology & Office Services works in close partnership with business units across the organization to identify needs, streamline processes, and enable innovative, data-driven operations. Job Summary: The Application & Technical Systems Specialist provides high quality technical support and enterprise systems administration to The German Marshall Fund (GMF). This role delivers service excellence through timely, effective technical solutions and supports the stability, security, and optimization of GMF’s IT environment. The position combines Tier 1 and Tier 2 technical support with responsibility for enterprise applications, identity and access management, CRM and database support, and participation in IT projects. The Specialist applies strong technical knowledge of endpoints, cloud services, enterprise applications, and modern collaboration tools, while communicating clearly with colleagues to resolve issues and improve user experience in a fast paced, international environment. Essential Duties/Responsibilities: Provide Tier 1 and Tier 2 technical support for all GMF staff across devices, applications, and systems Serve as a backup administrator for GMF’s enterprise applications, including CRM, ERP/finance, grants management, e-commerce, marketing platforms, collaboration tools, and related systems Install, configure, deploy, and maintain PCs, peripherals, mobile devices, and enterprise software Manage user account creation, modification, and deactivation across enterprise systems (including Azure AD/Active Directory, Exchange, Office 365, and Hosted VoIP) Administer user access, roles, permissions, and security controls across applications and platforms Support onboarding and offboarding processes, including account provisioning, orientation support, and access changes Assist with CRM and database maintenance, reporting, queries, electronic forms, and data-related projects Monitor system health, logs, data quality, and performance; perform routine maintenance and troubleshooting Support and maintain integrations between enterprise systems using APIs, automation, and standard connectors Provide audio/visual, video conferencing, and event support, including coordination with external vendors for hybrid or live-streamed events Participate in IT projects and task management, ensuring milestones are met and aligned with organizational goals Develop and maintain documentation, including system guides, configuration records, workflows, and user knowledge-base materials Deliver training and support to staff on enterprise applications, tools, and best practices Assist with mobile device management and endpoint monitoring Maintain hardware inventory and basic data center/environment monitoring in the DC office Support major conferences and high profile events as needed Assist in developing and maintaining IT policies, procedures, and standards Support Microsoft Office 365 administration and collaboration tools Provide after hours or on call support as required Perform additional duties as assigned Internal/External Contacts Technology & Office Services team – daily GMF staff – daily as needed Vendors, consultants, and implementation partners – as needed Autonomy and Responsibility: Reports to the VP of Technology and Operations Works in conjunction and with the guidance of Technology & Office Services team May make technical recommendations but no final approval authority Requirements Knowledge and Skills Needed: This position requires a minimum of 4 - 6 years of professional IT experience in an office environment or college equivalent along with a solid understanding of Microsoft products and printers Experience supporting an Enterprise environment- on-premise or cloud Experience administering Office 365 environment Excellent interpersonal communication skills and a strong commitment to customer service Demonstrated ability to interact with colleagues in a cross-cultural, fast-paced environment Versatile, ambitious, and a strong desire to learn and take on new challenges Knowledge of Hosted VoIP systems is a plus Knowledge of Cyber Security is a plus Previous experience with Database Support is a plus Extreme attention to detail, sense of urgency, and a high level of customer service required May need to provide after-hours support May require international travel as needed Education: Bachelor’s degree in Technology related field preferred CompTIA A+ / Net+ preferred GMF is an Equal Opportunity Employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiry to hr@gmfus.org

Responsibilities

The specialist provides Tier 1 and Tier 2 technical support while managing enterprise applications, identity access, and system stability. They are responsible for hardware deployment, user account administration, and supporting IT projects and organizational events.