Application Development & Support Specialist (Shopify eCommerce Platform) at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shopify, Incident Triage, ServiceNow, HTML, CSS, JavaScript, REST APIs, Linux Command-Line, Liquid Templating, Application Support, Troubleshooting, Quality Assurance, Shopify Plus, GitLab, WCAG Accessibility Testing, ITIL

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Application Support (Shopify eCommerce Platform) Software Engineering • Digital Organization Company Vertiv Location Philippines Function Products and Solutions – Engineering Family Software Engineering FLSA Status Exempt 1. Job Summary Vertiv is seeking an Application Support specialist to provide day-to-day operational support for Vertiv’s enterprise Shopify eCommerce platform within the Digital organization. This individual contributor role is responsible for monitoring platform health, triaging incidents, performing basic troubleshooting, and escalating issues to the development team as needed. The Application Support specialist will help maintain the Gen 2 eCommerce platform’s stability and availability by serving as the first line of support, documenting issues, and assisting with routine platform maintenance tasks. This role supports Vertiv’s Operational Excellence and Customer Focus strategic priorities by helping ensure the eCommerce platform remains operational and responsive for Vertiv’s global customers. As a member of the Digital organization’s eCommerce team, this role provides frontline support for the Shopify platform including incident logging, content updates, and order-related issue investigation. The Application Support specialist will work closely with Application Developers and the Tech Lead to escalate complex issues, assist with testing activities, and support routine deployment verifications. This role offers exposure to enterprise eCommerce operations, Shopify platform administration, and integration workflows as part of professional development within the team. This position is based at Vertiv’s Philippines office. 2. Key Responsibilities * Platform Monitoring & Incident Triage: Monitor the Shopify eCommerce platform for availability, performance, and defects; log and categorize incidents in ServiceNow; perform initial triage and escalate complex issues to the Application Developer or Tech Lead for resolution. * Basic Troubleshooting & Issue Resolution: Perform first-level troubleshooting of Shopify storefront issues including content display errors, order processing anomalies, and user reported defects; test known fixes and document resolutions in accordance with support procedures. * Content & Configuration Support: Assist with routine Shopify content updates, product catalog maintenance, and basic platform configuration changes; support the team with data entry, content publishing, and storefront administration tasks as directed by the Tech Lead or Application Developer. * Testing & Verification: Support quality assurance activities by executing test cases, verifying bug fixes, and performing post-deployment smoke testing; document test results and report defects to the development team for resolution. * Documentation & Communication: Maintain support documentation including runbooks, known issue logs, and troubleshooting guides; communicate platform status updates to stakeholders and provide regular reporting on incident trends and resolution metrics. 3. Requirements Education Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field; equivalent practical experience or relevant certifications considered. Experience * 4–8 years of experience in application support, product support, or technical support with exposure to the Shopify platform or eCommerce environments. * Experience logging, categorizing, and triaging incidents using ticketing systems (e.g., ServiceNow, Jira, or equivalent). * Familiarity with supporting web-based applications in a production environment, including basic troubleshooting and issue documentation. * Exposure to eCommerce platforms, content management, or storefront administration is a plus. Technical Skills * Familiarity with the Shopify platform, including storefront navigation, admin panel, and basic Liquid templating concepts. * Knowledge of HTML, CSS, and JavaScript sufficient to identify and describe frontend issues. * Understanding of REST APIs and how web applications communicate with backend systems. * Familiarity with incident management tools (ServiceNow preferred) and support workflows. * Familiarity with Linux command-line operations and log file review. * Understanding of web application fundamentals and browser developer tools for basic troubleshooting. Preferred Qualifications * Experience with Shopify Plus platform administration. * Exposure to Oracle integrations or middleware platforms in a support capacity. * Familiarity with GitLab for reviewing deployment changes. * Experience with WCAG accessibility testing or compliance verification. * Familiarity with monitoring and observability tools (e.g., Datadog, New Relic, or equivalent). * Experience with AI-augmented support tools and practices. * ITIL certification or familiarity with ITIL service management frameworks. Working Conditions Primary Work Location: Philippines. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

Provide day-to-day operational support for the enterprise Shopify eCommerce platform, including monitoring health and triaging incidents. Responsible for first-level troubleshooting, content updates, and collaborating with developers to resolve complex issues.