Application Engineer (47680) at Motion & Control Enterprises

Zeeland Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Studies, Pump Application, Communication Skills, Time Management, Persuasiveness, Multitasking, ERP Software, CRM Software, Inventory Software, Microsoft Office Suite, Auto CAD Lite, Sales Growth, Troubleshooting, Product Knowledge, Forecasting, Vendor Management

Industry

Automation Machinery Manufacturing

Description

Job Details Job Location: Zeeland, MI 49464 Position Type: Full Time POSITION SUMMARY Application Engineers work with customers to ensure a smooth sales process and maintain and grow existing business. Application Engineers must possess excellent customer service skills and ensure that orders are entered accurately, in a timely manner, and achieve proper margin. ESSENTIAL DUTIES Create and follow up on quotes. Accurately process customer transactions such as orders, quotes, or returns. Grow existing accounts via upselling. Place and expedite purchase orders with vendors. Determine customer requirements and expectations; recommend specific products and solutions. Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc. Recommend alternative products based on cost, availability, or specifications. Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues. Identify accounts which are declining in sales and proactively work with the Distribution Sales Manager to reach out to accounts to ask for additional orders. Present price, credit, and terms in accordance with standard procedures and customer profiles Provide accurate information regarding availability of in-stock items. Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction. Sizing and selection Application consultation Forecasting of inventory purchases Vendor Managed Inventory reviews Partnership with Distribution Sales Manager to ensure long term account planning activities. Perform other related duties as assigned. Qualifications REQUIRED SKILLS/ABILITIES Experience or background in technical studies Pump application experience a must Commitment to providing exceptional customer service Excellent written and verbal communication and presentation skills Strong time management skills Persuasive and goal oriented Possesses an energetic, outgoing, and friendly demeanor Able to multitask, prioritize, and manage time effectively Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite, and Auto CAD Lite or equivalent Ability to travel overnight within the state of Michigan and or potentially nationwide

Responsibilities

Application Engineers work with customers to ensure a smooth sales process and maintain and grow existing business. They create quotes, process transactions, and provide customer service while recommending products and solutions.