QUALIFICATIONS (REQUIRED)

• Working proficiency in Japanese, and willingness to relocate to Japan for extended periods of time.
• Master’s Degree in science or engineering or equivalent experience.
• Basic knowledge of optical systems.
• Experience with Microsoft Office (excel, PowerPoint), Google products, or related software.
• Experience troubleshooting automated control systems, including data acquisition, robotics, IO, industrial communication, and machine vision.
• Experience with scientific programming.
• Assembly skills (electrical/mechanical).
• Experience troubleshooting and repairing ultra-high vacuum systems.
• Experience working in a cleanroom and following all customer protocols.
• Excellent communication (written, verbal and presentation) skills.
• Advanced problem-solving orientation and decision-making skills.
• Excellent documentation skills and ability to communicate effectively at all levels of the organization.
• Excellent time management and prioritization skills.
• Eligibility to legally work in the United States, and to travel internationally for work.

QUALIFICATIONS (BONUS TO HAVE)

• Semiconductor capital equipment experience is strongly preferred.
• Experience with MATLAB and/or python preferred.

ABOUT THE ROLE

The Applications Engineer (AE) will play a key role providing subject matter expertise for our EUV microscope. We are seeking a self-driven individual who is experienced in electrical and mechanical assemblies, has general knowledge of optical systems, and is a capable troubleshooter of a complex automated machine. This role drives product improvement based on customer and internal input. This position requires an individual with strong interpersonal skills, the ability to work effectively and collaboratively with highly technical peers, and the capability to manage workload among changing priorities. Applicants should thrive in a dynamic startup environment and have a troubleshooting mindset: an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms.

YOUR ROLE

• Deep Expertise: Develop deep knowledge of EUV Tech’s actinic microscope to handle complex technical issues, troubleshooting, and repairs.
• Knowledge Sharing: Serve as the main technical resource for Field and internal engineering teams, helping others solve complex problems and providing training on specific product families. Instruct and train FSEs, agents and customers on the operation and maintenance of products.
• Technical Documentation: Contribute to and maintain technical documentation, manuals, and troubleshooting guides for the product family. Ensure that knowledge is shared with the regional engineers and is up-to-date.
• Customer Escalations: Handle escalations from the field service engineers when more technical expertise is required.
• Continuous Improvement: Work closely with R&D, Manufacturing, and Product Development teams to offer feedback for future product improvements based on field experience and customer requests.
• Manage customer expectations and requests. Determine specifications of new features and analyze customer requirements to evaluate feasibility.
• Support manufacturing in building and qualifying new tools.
• Lead on-site installation and qualification of new tools in the field.
• Regular communication and interaction with customers.
• Work in a cleanroom and follow all customer protocols.
• Work in a supportive, team-oriented environment.
• Perform data analysis.
• Travel, possibly on short notice, to customer sites to resolve problems.
• Perform control system analysis and troubleshooting.
• Perform integrated system assembly.