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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
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For our location in Berlin, Germany, we are looking for a

QUALIFICATIONS:

• Required Education: University Engineering Degree.
• Required Years and Area of Experience: Preferred Telecom or Datacom: 2-4 years.

REQUIRED SKILLS:

• Strong computer skills (MS Windows based: Power point, Word, Excel, Visio).
• Strong English & German writing and speaking skills, additional language is a plus.
• Ability to convey technical, complex ideas to highly technical customers/colleagues or equally less technically inclined customers/colleagues.
• Ability to present/give training comfortably and confidently in front of groups from 10-50 people.

DESIRED SKILLS:

• Good hand skills: basic mechanical /troubleshooting/ repair skills.
• FTTH network design.

SOFT SKILLS:

• Ability to work comfortably in a team to support others, learn from others and share information with others.
• Ability to lead meetings in order to communicate internally the needs of customer at project sites.
• Ability to listen to customers in order to understand their needs and resolve their problems.

RESPONSIBILITIES:

• Provide technical support, training, and presentations of Corning products to end customer, installer, and partners.
• Advise customers (internal or external) about products and their use in various applications. Explain benefits and determine detailed list of part numbers required for a system solution.
• Communicate technical advantages/applications of Corning products to customers.
• Provide pre-sales customer support including product recommendation, system design, system installation training and testing.
• Provide after-sales support for customer including installation advice and troubleshooting at customer site.
• Provide field analysis of any faulty product claims. Thoroughly document (report of observations, photos, and data) any claims and forward to appropriate internal colleagues: Manager, Quality team, PLM.
• Assist local partner and colleagues as needed to ensure installations for end customer meet project timelines.
• Give feedback to development/PLM (product line management) regarding ideas for product improvement and compliance to regional standards and norms.

DAY TO DAY RESPONSIBILITIES:

• Support Corning colleagues (Salesand CSR) and 3rd party Training company with product training, field remediation or part number selection.
• Confirm delivered product is in compliance with Corning and customer specification.