Application Engineer at Fortive

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Product Support, Troubleshooting, Customer Experience, Upselling, Cross-selling, Case Management, Knowledge Database, Market Analysis, Competitive Analysis, Customer Profiling, Demand Generation, Sales Conversion, Electrical Engineering, Electronic Engineering, Mechanical Engineering

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Job Overview The Application Engineer operates within the Taiwan product team and is united in direction through developing a thorough understanding of Fluke T&M equipment and market areas. This knowledge is then used to assist current and future customers in the use and troubleshooting of their equipment and processes. The Application Engineer will use their product and application knowledge to assist customers both remotely and on-site (where applicable), and support with upselling/cross-selling opportunities. Primary Responsibilities / DUTIES * Provide complete Level 2/3 technical and product support to aid end users and channel partners; * Concisely document, troubleshoot and resolve software and hardware. * Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations; * Collaborate with the regional and global support teams to provide high quality and effective customer experience; * Offer solutions and resolve product/technical issues, and transition call/enquiries to a sales opportunity, including upselling/cross selling (where applicable); * Update and work-assigned cases in a timely manner; * Supporting with building a competitive knowledge database that allow generation and maintenance of price/performance maps; * Support with interpreting market demand/sizing and competitive analysis reports; * Analyse customer profiles to support Product Management, Sales & Marketing activities to drive company strategy; * Participation in relevant industry events to drive demand generation and sales conversion. * Supporting line manager to identify opportunities for growth through daily activities; * Support with an ad hoc requests if needed; Experience / Qualifications * Diploma or degree in Electrical, Electronic, or mechanical engineering, or equivalent experience in an Electrical technical field is essential. * Minimum of 5 years of combined hands-on experience in a technical field and customer-facing roles, preferably within the test & measurement, industrial automation, or related sectors. * Marketing knowledge and experience are highly desired with a flair for analysis, research and customer service. * Excellent communication skills (verbal and written), professionalism and a desire to close the deal on sales. Fluent verbal communication skills in both English and Mandarin are required to engage effectively with regional and global stakeholders. * Ability to multitask, with excellent time management and prioritization skills. Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Responsibilities

The Application Engineer will provide Level 2/3 technical and product support to end users and channel partners, troubleshooting software and hardware issues while ensuring an exceptional customer experience. This role also involves collaborating with global teams, resolving product issues, and transitioning inquiries into sales opportunities through upselling and cross-selling.