Application Engineer at henkel

Pudong, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Engineering, Customer Communication, Collaboration, Technical Support, Simulation Experiments, Data Analysis, Product Demonstrations, Training Delivery, Adhesive Processes, Digital Tools, Polymer Chemistry, Mechanical Engineering, Material Science, Problem Solving, Project Collaboration, Quality Reporting

Industry

Manufacturing

Description

What you´ll do This role will be based in Shanghai-Zhangjiang. Responsible for handling customer application requests. Key activities include analyzing customer needs, collaborating with project teams to identify suitable products, conducting simulation experiments in the lab, and recommending technical solutions supported by solid data. Provide on-site support to resolve customer issues related to tape & glue application, tape converting, etc. Conduct technical customer visits (e.g., technical seminars, product demonstrations, troubleshooting). Leverage customer feedback to enhance service processes, identify new business opportunities with sales colleagues, contribute to new product ideas, and share insights with project teams. Report on quality issues / customer complaints to relevant teams. Enhance customer experience by optimizing automated interactions and improving remote engagement. Identify opportunities to create customer value through remote channels using digital tools. Develop new application test methods based on customer requirements and product development needs. Collaborate with vendors (e.g., equipment suppliers) to develop solutions enhancing adhesive-related processes. Collaborate with the factory quality team for batch data collection of new products and support scale-up. Responsible for delivering product application training and technical knowledge sharing to field sales teams and customers. Responsible for direct communication with Sales, PD, PM and project team members. Develop and maintain technical expertise in R&D innovations. What makes you a good fit Master’s degree or above in Polymer Chemistry, Chemical Engineering, Mechanical Engineering, Material science, or related field with 3~5 years working experience. Familiar with application work on tape (e.g., PSA, HAF), liquid adhesives and coating, especially within the consumer electronics market. Familiar with flatbed and rotary die cut process, mold design etc. Strong customer communication skills and experience. Collaborative spirit for working with global project teams (US, Germany etc.). Fluent in spoken and written English with strong presentation skills. Basic digital skills will be needed (e.g. CAD, 3D Drawing, Data analysis, Minitab, JMP, 6-Sigma etc.). Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Group Insurance Scheme Annual Physical Examination Flexible Benefits cover for dependents Company Products Discount At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Responsibilities

Handle customer application requests by analyzing needs and recommending technical solutions. Provide on-site support and conduct technical customer visits to enhance customer experience and identify new business opportunities.