ABOUT SAPIO SCIENCES

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostic services for our clients and partners. The Sapio team comprises expert and highly collaborative scientists, software developers, and professionals passionate about delivering a best-in-class lab informatics platform and industry-specific solutions.
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform, along with a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/bioinformatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

ABOUT THE ROLE:

As an experienced application engineer, you will be confident in working in the Life Sciences sector to deliver our solutions to the delight of customers successfully. To develop a deep knowledge of LIMS, ELN, and SDMS products and their applications within the Laboratory setting is essential for success, to become an expert in the configuration and deployment of Sapio Sciences products.

WHAT YOU’LL BE DOING:

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.
• Configure the Sapio products to meet time, budget, quality and customer success criteria.
• Train customers on the configuration and use of the Sapio Sciences products.
• Support customers in the subsequent implementation of the configuration.
• Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
• Provide help on support portal to address customer’s questions and issues on a rotating basis.
• Follow Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Meticulously manage all AE related deployment services documentation.