Job Title: Application Engineer
Location: Lancaster, NY with a move to Alden, NY at the end of 2025.

SUMMARY:

In Person position. Possible hybrid after initial learning and manager approval.
Understand customer needs and make recommendation on appropriate solutions. Provide support during all phases of the sales process, working in conjunction with sales, engineering and the operation’s team to assure complete customer satisfaction. Articulate complex technology into easy-to-understand communication to non-technical audience while still able to converse in a technical manner with engineers at all levels. Document and share special application case to use for teaching or as marketing material to help generate sales. Be the voice of the customer to better improve customer experience. Work in concert with Product Manager to lead and participate in cross-functional projects supporting overall business growth. Able to leverage engineering background to contribute as an individual contributor to support customer while providing leadership through influence to ensure success of projects.

QUALIFICATION

· BS degree in Engineering or equivalent experience/knowledge
· 2+ years’ experience in technical support or sales role, and project management familiarity is a plus
· Experience with industrial refrigeration, fluid cooling systems and/or logic controls (PLC)
· Computer Skills: MS Office. Navision, Salesforce, SAP and LabVIEW are a plus

COMPANY INFO

Pfannenberg is a leader in enclosures, thermal management, liquid cooling, and audio & visual signaling technologies. We are a global company headquartered in Hamburg, Germany and offices around the world. Our USA office located in Lancaster, NY manufactures and services customer in the North America region. Our priority is customer experience and innovation we can bring to the industry. This has helped us to be one of the fastest growing companies in the region. We are always looking for talent to join our ever-growing family.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Profit sharing

Schedule:

• Monday to Friday

Work Location: In perso

· Provides recommendations and technical information to customers, channel partners and sales team in matters pertaining to applications.
· Maintains product expertise and detailed knowledge of the products supporting our commercial team and customer
· Creates and conducts technical training program for sales personnel, channel partners and end-users
· Participate in the development and maintenance of technical information on the website
· Lead competition benchmarking work including testing and proper documentation
· Represent company in trade organization or industry association staying ahead of industry trend
· Write technical articles/whitepapers on technical subjects benefiting the industry
· Prepare comprehensive technical proposal involving system design of thermal management system i.e. chillers, heat exchangers, piping
· Coordinate activity with internal team, vendors, outside technical consultant and customer for completion of such projects
· Consults with Engineering and various departments regarding product development, service recommendations, product test results, customer complaints, inspection methods and costs of new product development in relation to sales potential
· As necessary step in as project manager to plan, scope and oversee local/global projects to ensure completion within time and budget