Location:
Novi - Michigan, USA - Cabot Drive
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
T3
Job ID:
R-46614-2025

ABOUT THE ROLE

Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.
As an Application Engineering Subject Matter, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.

WHAT YOU WILL DO

• Ensure timely resolution of customer issues and maintain high customer satisfaction
• Provide hands-on customer support and ticket handling
• Own and lead complex technical problems and escalations
• Work closely with cross-functional teams to ensure seamless integration and operation of applications
• Continuously monitor and enhance application performance, reliability, and scalability
• Actively participate in the requirements and architecture process
• Be part of the on-call rotation to provide 24/7 support