APPLICATION ENGINEER

The Application Engineer serves as the ‘technical champion’ for both internal and external customers. This role works closely with the Sales team to support customers with their sanitary pumping requirements and to resolve technical issues. The Application Engineer is responsible for selecting, quoting, troubleshooting, and promoting the organisation’s sanitary pumps and fluid management products to domestic and international sales channels. The primary focus of this role is to support the internal and external Sales team in customer-facing activities.

APPLICATION ENGINEER KNOWLEDGE AND SKILLS:

• Strong customer service skills with courteous, clear, thorough, and accurate communication, Strong technical and non-technical communication skills, both written and verbal
• Knowledge of pump construction and materials selection
• Experience in pricing and preparing formal product quotations
• Proficient in Microsoft Office Suite/365
• Ability to read and understand pump performance graphs, and ability to read and understand engineering drawings and electrical schematics
• Ability to travel to support external sales and training efforts, which may include overnight stays
• Familiarity with sales distribution channels

Application Engineer Preferred Qualifications

• Bachelor’s degree in Engineering / Mechanical engineering experience and/or degree
• Minimum of 2 years of relevant experience, ideally in Application Engineering
• Experience in manufacturing and/or equipment industries
• Experience in resolving customer issues by providing appropriate technical and product recommendations
• Technical product sales experience
• Mechanical and electrical aptitude or trainin

• Assisting customers with their technical pump requirements
• Preparing product quotations to assist OEMs, end users and/or distributors
• Providing technical equipment proposals and quotes for projects and customer enquiries
• Participating in companywide continuous improvement and quality initiatives to support the organisation’s growth and meet customer needs
• Sizing and selecting suitable products from the product range, including pumps, pump accessories, valves, strainers, sight glasses, bubble traps, oil coolers, and replacement or spare parts
• Collaborating with OEMs, distributors, and/or end users to identify key pump selection criteria
• Identifying key product applications, product features, and new potential applications
• Determining major market areas for end-user or distributor pump applications
• Identifying major competitors’ products and their equivalent solutions
• Performing design selections for various applications and specifications
• Troubleshooting challenging operational, technical, and product issues

Application Engineer Preferred Qualifications

• Bachelor’s degree in Engineering / Mechanical engineering experience and/or degree
• Minimum of 2 years of relevant experience, ideally in Application Engineering
• Experience in manufacturing and/or equipment industries
• Experience in resolving customer issues by providing appropriate technical and product recommendations
• Technical product sales experience
• Mechanical and electrical aptitude or training