· Collaborate with customers to understand their requirements and recommend suitable packaging solutions.
· Provide technical support and training to customers on equipment operation and maintenance.
· Customize machine configurations to meet specific application needs.
· Assist in the installation and commissioning of packaging equipment.
· Liaise with internal teams to address customer feedback and improve product offerings.
· Prepare technical documentation and user manuals for customers.
· Conduct product demonstrations and technical presentations for prospective clients.
· Analyze customer production challenges and propose tailored solutions.
· Support after-sales service and troubleshooting to ensure customer satisfaction.
· Develop detailed proposals and cost estimates for customized solutions.
· Collaborate with R&D teams to adapt products for unique customer applications.
· Coordinate with sales teams to provide pre-sales technical support.
· Evaluate and document competitive solutions to identify market trends.
· Provide feedback to engineering teams to enhance product designs.
· Create training materials for internal and customer use.
· Lead technical discussions during trade shows and industry events.
· Ensure compliance with customer-specific regulatory requirements.
· Conduct performance testing on customized solutions prior to delivery.
· Maintain up-to-date knowledge of packaging technologies and industry standards.