Application Engineer Workplace at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Design, Technical Expertise, Project Management, Client Relationship Management, Genesys PureCloud, MS Teams Phone System, Unify OpenScape, Telephony Systems, VoIP Protocols, Contact Center Operations, Project Planning, Stakeholder Communication, Troubleshooting, Resource Allocation, Risk Management, Communication Skills

Industry

IT Services and IT Consulting

Description

Solution Design: * Collaborate with clients to understand their business requirements and design tailored solutions using Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms. * Develop detailed implementation plans and timelines, ensuring smooth deployment and integration of telephony systems. Technical Expertise: * Serve as a subject matter expert on Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms, staying updated on the latest features, updates, and industry trends. * Conduct thorough technical assessments and provide recommendations for system enhancements and optimizations. * Troubleshoot complex technical issues. Project Management: * Lead project planning and execution activities, including resource allocation, risk management, and stakeholder communication. * Monitor project progress against established timelines and milestones, identifying and addressing any deviations to ensure successful delivery. * Coordinate with internal teams and external vendors to ensure seamless collaboration and alignment with project objectives. Client Relationship Management: * Establish and maintain strong relationships with clients, serving as the primary point of contact for solution implementation and ongoing support. * Conduct regular meetings with clients to provide updates on project status, gather feedback, and address any concerns or issues. * Anticipate client needs and proactively identify opportunities to enhance the value of telephony solutions through additional services or features. Qualifications: * Bachelor's degree in Information Technology, Computer Science, or a related field. * 6-9 years of experience in designing and implementing solutions for atleast any 2 of the below products. o Genesys PureCloud, o MS Teams Phone System o Unify OpenScape platforms. * In-depth knowledge of telephony systems, VoIP protocols, and contact center operations. * Strong project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget. * Excellent communication and interpersonal skills, with the ability to effectively engage with clients, vendors, and internal stakeholders. * Certification in Genesys PureCloud administration or equivalent is highly desirable

Responsibilities

Collaborate with clients to design tailored solutions and develop implementation plans for telephony systems. Lead project planning and execution while maintaining strong client relationships and addressing technical issues.