ABOUT ZIVID

Zivid is one of Norway’s most ambitious new technology companies, serving the global robotics market with our 3D computer vision solutions. Our innovative 3D cameras, serving as the eyes of robots, are essential in automating manufacturing and logistics worldwide. With nearly 100 employees, offices in six countries, and a diverse global customer base, Zivid is shaping the future of machine vision and robotics.

As an Application Engineer, you will work closely with customers on exciting 3D machine vision projects, primarily supporting clients within the DACH region. The ultimate goal of the CSU team and this role is to solve real-world project challenges and enable our clients to realize value through high-quality projects.
In this role, you will partner closely with the sales team to discuss our product’s technological capabilities and technical fit for their project with the client. You will conduct feasibility studies for customers’ projects, explain advanced technical concepts, and advise them on application alternatives’ pros and cons. As such, the person we look for should have great problem-solving ability, technical acumen, solid communication skills, and a customer-oriented approach.

Your responsibility will be to make sure your customers successfully integrate Zivid 3D cameras and solutions through:

• Serving as the primary technical point of contact for customers in the DACH region.
• Providing technical training and support, with occasional customer visits for the most prominent customers.
• Guiding the customers during their journey from meeting Zivid technology for the first time to deploying the system in a factory.
• Advising customers on machine vision and robotics topics such as optimizing point cloud quality for defined applications, achieving the best cycle times, and improving hand-eye calibration performance.
• Directing customers on the best use of Zivid SDK and third-party software libraries.

In the Customer Success Team, you will also work on proactive support efforts such as writing code samples, tutorials, reference articles, and other technical documentation.
You will be a critical member of the Customer Success Team. You will represent the customer’s voice and guide our R&D team in designing the best products that the market needs. The company’s success will depend on your success.
You will master our product and technology by working on internal application projects to gain the knowledge required for training customers and shadowing more experienced colleagues. For example, you will be involved in testing product and software features that our engineering teams are developing.
We need a humble but fearless person who easily builds trust and reports with other technical people and makes customers feel valued and cared for on both sunny and rainy days.