Application Engineering Analyst at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC-R, Technical Support, Mechanical Engineering, Submittal Documentation, Bid Review, Customer Engagement, Mechanical Drawing Interpretation, Adobe Acrobat Professional, Microsoft Excel, Data Center Operations, Analytical Skills, Problem Solving, Time Management, Interpersonal Skills, Presentation Skills, English Communication

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Job Details: Please complete with details about the Job. Your HRBP can assist with determining the Job Profile Title. Job Title: Application Engineering Analyst Job Grade: P01 Assignment Category: Application Engineering Function (Department): Sales Has Direct Reports? (Yes or No) No Job Summary: To provide technical support through customizing submittal documents, and searching, tracking and processing Thermal Management sales opportunities that will allow the sales representatives to close business quickly and supply their customers with the most accurate equipment selections and solutions for their applications, based on plans, specifications and design conditions. Provide support for North Americas and Canada sales team through tracking, documenting, reviewing and coordinating bid opportunities with the sales representatives and external customers (all bidders/contractors). KRA 1: Functional Expertise Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms. 1. Provide customized submittal packages on Thermal Management products requested by the sales representatives and/or customers 2. Perform bid reviews on different FTP, builders exchange or contractor sites to search for Thermal Management product leads and opportunities 3. Perform daily customer engagement through calls and emails on tracking the status of the bids-to-quotes-to-orders transactions while identifying the results (won/lost/abandoned/cancelled) and reasons. 4. Perform tracking, documenting and coordinating bid opportunities with the sales representatives and external customers (all bidders/contractors) KRA 2: Customer Commitment Definition: Value-adding activities to provide insightful interface, improved relationships and committed partnership with and for the customers. Successful delivery of this KRA is determined from the perspective of the customer in relation to business results. 1. Identifies customer needs through communication and probing. 2. Creates solutions to customer problems. Provide sound recommendations for their queries. Provides resolutions for the first time. 3. Assists customers in handling, servicing, follow-up, communication and closure of issues. 4. Completes workload on time. Monitors if transactions are processed in a timely manner. 5. Implement error-proofing method to ensure all transactions done are accurately. 6. Participates in conferences calls, meetings and discussions with customers. 7. Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers. 8. Coordinates with other teams/support to complete the request of customers. 9. Monitors team service level and assist in workload distribution 10. Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor. 11. Assist colleagues in answering general inquiries from customers KRA 3: Internal Communication Definition: Effective use of communication and information sharing using the appropriate channels/medium. Provides activities that allow exchange and relay of opinions and insights necessary in the conduct of business. 1. Records and submits periodic transaction records, log sheets and/or trackers. 2. Plans, executes and manages own workload and projects in cooperation with line leaders. 3. Assists in leading team meetings, huddles and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings 4. Manages team common mailboxes and delegates tasks to colleagues 5. Gathers data, analyses trends, generates and submits reports to line leaders with recommendations. 6. Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels. 7. Perform special projects and reports for internal and external customers KRA 4: Continuous Improvement Definition: An ongoing effort to improve products, services, or processes, and the integration of these improvements to standard processes and protocols - - can be applied in a micro (Individual improvement) or macro (organization-wide) level. 1. Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary. 2. Completes personal individual development plan and implements agreed training/development activities. 3. Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management. 4. Performs quality checks and provides quality feedback/recommendations to peers. 5. Support projects related to quality improvement (such as Think Customer, QMS, etc.) KRA 5: Team Support and Development Definition: Individual contribution to further team effectiveness and development towards better efficiency, productivity, support quality and quality of work life. 1. Actively participates in team activities and initiatives. 2. Fulfil other reasonable duties and projects as required. 3. Serves as back-up for next level similar or related function for business continuity. 4. Serves as point-of-escalation for productspecific technical/procedural queries from peers and junior members. 5. Provides work direction and guidance to junior employees when needed. 6. Conducts product/process/functional training/s. 7. Assists in creating a training plan for new hires. 8. Manages/handles at least 1 company/platform/business unit project/initiative. 9. Coordinates and networks with other members of the team to complete assigned projects and programs. 10. Participates in cross-business unit committees as a contributor. REQUIREMENTS: - Bachelor’s degree in mechanical engineering or any HVAC-R equivalent - Refrigeration, electrical, and HVAC background or related technical degree. - 1 year of HVAC-R experience - 1 year of customer service and sales technical support experience - At least 18 months as Associate Engineer (Technical Support) with the team - Thorough knowledge of refrigeration and air-conditioning basics - Knowledgeable in interpreting Mechanical drawings and specifications - Knowledge of Adobe Acrobat Professional and Microsoft Excel and other MS Office applications - Can communicate clearly using the English language in both written and oral form - Knowledge of data center operation - Good analytical and mathematical skills - Excellent interpersonal and presentation skills - Can work independently with minimal supervision - Excellent time management and problem-solving skills - Demonstrated industry, systems and process knowledge - Culturally attuned to customers around the globe COMPETENCIES: Working in Teams - Building and Maintaining Relationships - Communicating Effectively - Analysis, Solving Problems and Making Decisions - Customer Focus - Demonstrate Ethics and Integrity (and Trust) - Drive and Sense of Urgency Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

Provide technical support by customizing submittal documents and processing Thermal Management sales opportunities to help sales representatives close business. Coordinate bid opportunities with external customers and internal teams while tracking the status of bids-to-quotes-to-orders.