ABOUT YOU

To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience.
As you will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both verbal and written and you can manage your own time independently whilst working as part of a team.
What’s most important to us is that you bring your whole self in to work with you every day, take ownership of your calls and are passionate about what you do. Our working environment is quite unique, we believe in empowering people to make their own decisions and with our hybrid working pattern this allows you to manage your own time.

To provide our best, we work to a set of values, chosen by our own employees, that together shape all we do:

• We find solutions
• We drive change
• We care

As well as the above, you should enjoy focussing on your own development, regularly investing time for self-improvement to continuously improve and grow your skills. Within this the opportunity for progression within the company could be just around the corner!

Minimum criteria:

• Customer Service experience
• Experience of working in a customer focused environment, meeting KPI’s and call quality targets
• Basic knowledge of PC literacy within a Windows environment
• Clear and articulate telephone manner
• A genuine interest in providing excellent Customer Service
• Ability to work under pressure in a fast-paced environment

Motability Operations are currently recruiting for Application Experience Advisors’ to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users.
This is a varied role where you will have the chance to work together with other areas of your team and also the wider business.
This is a Full-Time position covering 38 hours a week with brilliant starting salary of £33214. This also has the potential to increase up to £38209 with our in-house progression programme within the business.

The shifts will be based on a 4 week rotation:

• 09.00am -17.00pm
• 08.30am -16.30pm
• 09.30am-17.30pm
• 10.15am -18.15pm.

As well as Monday - Friday, there will be 1 week in 4 where you will work a Saturday 9am- 1pm.

About The Assessment and what to expect

• You will be invited to complete a telephone role play which will involve scenarios and a role play exercise over the telephone completed with one of our Recruitment Team
• If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve two role play exercises, a face to face interview with one of the Applications Experience Managers and a group exercise listening into calls