Application Maintenance / Production Support Engineer at Unison Group

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Maintenance, Production Support, L2 Support, Jboss, WebLogic, Java, Oracle, MSSQL, MySQL, SQL Queries, Shell Scripting, Unix, Linux, Troubleshooting, Banking Domain, Analytical Skills

Industry

Business Consulting and Services

Description

Job Title: Application Maintenance / Production Support Engineer Experience: 3–5 Years Location: Malaysia Industry: Banking (Mandatory) Role Overview We are hiring an experienced Application Maintenance / Production Support Engineer to manage and support mission-critical banking applications. The ideal candidate must have strong expertise in L2 support, server environments, databases, and scripting, with the flexibility to work in shift-based operations. Key Responsibilities Provide L2 production support for banking applications, ensuring timely resolution of incidents, service requests, and system issues. Monitor application performance, logs, server health, and batch processes to ensure seamless operations. Troubleshoot issues related to Jboss or WebLogic application servers, Webservers, and Java-based application environments. Support applications hosted on Unix/Linux platforms by performing log analysis, process checks, deployments, and environment validations. Execute and optimize SQL queries for Oracle, MSSQL, or MySQL databases. Develop and enhance Shell scripts for automation, monitoring, and operational activities. Coordinate with development, infrastructure, and vendor teams for issue resolution and enhancements. Ensure adherence to SLA, compliance, and operational controls required within banking environments. Prepare root cause analysis (RCA) documents and maintain production support documentation. Participate in shift rotations, including night shifts and weekend on-call support as required. Required Skills & Qualifications 3–5 years of hands-on experience in Application Maintenance / Production Support roles. Expertise in Jboss or WebLogic, Webservers, and Java application support. Strong knowledge of Oracle / MSSQL / MySQL databases and ability to write/execute SQL queries. Proficiency in Shell scripting and working on Unix/Linux operating systems. Mandatory: Strong experience working in L2 support Willingness to work in shifts Experience supporting applications hosted on Webservers and Java servers Mandatory: Banking domain experience. Strong analytical, troubleshooting, and communication skills. Ability to work under pressure and manage high-severity incidents.

Responsibilities

The Application Maintenance / Production Support Engineer will provide L2 production support for banking applications, ensuring timely resolution of incidents and system issues. They will monitor application performance and troubleshoot issues related to application servers and databases.