WHO WE ARE

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while providing stability and high availability that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application maintenance, and technology risk and compliance.

GET TO KNOW THE BUSINESS

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

WHAT YOU NEED TO KNOW

Responsibilities include, but not limited to:

• Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers
• Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
• Utilize the platform’s various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
• Collaborate with Product and Technical teams to address recurring issues and enhance support services.
• Create and maintain internal documentation on platform functionalities and processes.
• Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
• Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
• Work with business for prioritization of various tasks/requests/changes/issues.
• Participate in application onboarding / decommissioning discussions.
• Participate in Permit to Build / Permit to Operate discussions.
• Participate in PI Planning
• Participate in Major incident RCA calls.
• Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization.

ABOUT THE ROLE

Seeking an experienced Application Management Engineer with strong expertise in Java, SQL, and related technologies to join our dynamic Application Services IT team. The ideal candidate will play a pivotal technical role in Application Services team focusing on application maintenance & support. Proficiency in Java, Rally, and SQL will be essential for effective project management, data integration, and database interactions. Good knowledge in Data Stage is preferred. Knowledge in underwriting process will be a bonus.

Responsibilities include, but not limited to:

• Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers
• Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
• Utilize the platform’s various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
• Collaborate with Product and Technical teams to address recurring issues and enhance support services.
• Create and maintain internal documentation on platform functionalities and processes.
• Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
• Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
• Work with business for prioritization of various tasks/requests/changes/issues.
• Participate in application onboarding / decommissioning discussions.
• Participate in Permit to Build / Permit to Operate discussions.
• Participate in PI Planning
• Participate in Major incident RCA calls.
• Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization