JOB DESCRIPTION:

• Providing primary operational technical support and assist the functional support teams.
• Improving complex operations (DRP, Migrations, Major maintenance etc.).
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible.
• Managing technical issues, escalations and ensuring good level of delivery.
• Maintain, improve and standardize existing workflow processes and framework.
• Promoting knowledge sharing within the organization (trainings, documentations etc.).
• Bridging the gap between Dev and Ops.
• Maintain programmable code outlined in technical instructions and specifications for operating systems.

REQUIREMENTS:

• On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.
• Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

Functional:

• Experience in a banking environment in a plus.

Technical:

• Minimum 3 years of experience with UNIX environments.
• Minimum 3 years of experience in scripting languages such as Python, Powershell.
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes.
• Experience with task schedulers such as Control-M.
• Good understanding of IT ecosystems and application architectures.

Knowledge about:

• CICD pipelines, ITIL practices, Agile practices, Lean.
• Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus.

Please refer the Job description for details