Application Owner Service & Support (m/f/d).

The tasks:

• Ensuring and professionalizing the operational management of our tendering software
• Control and tracking of incidents and service requests
• Coordination of operational support topics with the specialist departments, IT and external service providers.
• Monitoring and surveillance of defined operational processes
• Support in the analysis and tracking of error patterns
• Ensuring transparent ticketing and escalation processes
• Coordination of operational activities within the context of deployments and changes
• Support with testing, acceptance testing and releases
• Documentation of changes and operational processes
• Close collaboration with product owners and development teams

The requirements:

• Successfully completed training in the IT field, a degree in IT or a comparable qualification
• Several years of practical experience in application management, IT operations, IT support or a comparable environment
• Understanding of operational, support, and incident processes
• Structured and solution-oriented approach
• Basic technical understanding of web applications and interfaces
• Experience with ticket and project management tools (e.g., Jira, ServiceNow) is an advantage.
• High level of personal responsibility and organizational skills
• Strong communication skills and teamwork skills
• Analytical thinking and structured working methods
• Excellent written and spoken English skills

We offer:

• The security of a globally operating company with a sustainable growth strategy
• Permanent employment and 30 days of vacation
• Company-wide policy on mobile working
• Attractive offers through access to the Corporate Benefits offer portal
• Bicycle leasing via BusinessBike
• Flat hierarchies and unbureaucratic structures
• Job-related, needs-based professional development and training
• A respectful and appreciative work environment where equal opportunities are a top priority.
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