Application Production Support at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L1 Support, L2 Support, SQL, Unix/Shell Scripting, Log Analysis, Banking Interfaces, APIs, Middleware, Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible, ServiceNow, Jira

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide. If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum! Job Description Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement. Key Responsibilities Execute and monitor the Close of Business (COB) process and resolve any issues that occur. L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation. L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end-of-day operations. Manage tickets end-to-end, analyze issues, communicate with stakeholders, and ensure timely resolution. Collaborate closely with Infrastructure, Database, Security, and L3 teams. Work in 24/7 shifts, including weekends and public holidays, plus on-call support. Contribute to documentation such as FAQs and how‑to guides. Participate in critical phases like Go Lives, branch openings, and upgrades. Help develop or improve support tools that speed up analysis and enhance user experience. Qualifications Experience in L1/L2 support . Strong skills in SQL, Unix/shell scripting, and log analysis. Experience with banking interfaces, APIs, and middleware. Proficiency with Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible. Experience using ServiceNow, Jira, Autosys. Familiarity with CI/CD pipelines, version control, ITIL, and DevOps principles. Understanding of payment flows (SWIFT, SEPA, RTGS) - plius. Soft Skills Strong critical thinking and problem‑solving mindset. Excellent communication skills, both verbal and written. High levels of proactivity, persistence, and ownership. Willingness to continuously learn and improve. Additional Information 24/7 shift rotation (including weekends and holidays). On-call duty. COB support across multiple time zones (Paris overnight / Chennai early hours).

Responsibilities

The role involves providing 24/7 production support in a core banking environment, focusing on executing and monitoring the Close of Business (COB) process and resolving related issues. Responsibilities span L1 and L2 support, including in-depth troubleshooting, root cause analysis, and managing tickets end-to-end.