Application Production Support at Infotel UK

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

DevOps, Kubernetes, Openshift, ServiceNow, Dynatrace, Kibana, Oracle, SQL Server, MongoDB, Python, Bash, PowerShell, Docker, IBM Cloud, ITIL, Linux

Industry

IT Services and IT Consulting

Description

Responsibilities Direct Responsibilities · For a predefined applications scope take care of: o Incidents o Requests o Changes · Ensure that SLA targets are met for above activities · Handover to Paris teams if knowledge and skills are not available in ISPL · Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities · Contribute to the knowledge transfer with Paris OPS teams · Contribute to the definition of procedures and processes necessary for the team · Help build team spirit and integrate into BNP Paribas culture · Contribute to the regular activity reporting and KPI calculation · Contribute to continuous improvement actions · Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. · Oversee incident, problem, change, release and project management processes. · Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). · Conduct regular reviews of ITSM processes and recommend improvements. · Manage the IT service catalog and ensure accurate documentation of services and processes. Technical & Behavioral Competencies · Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift · Experience with Service Now ticketing system · Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) · Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries · Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). · Familiarity with containerization technologies (e.g., Docker). · Experience with any cloud platforms (preferably IBM Cloud). · Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) · Ability to grasp functional knowledge of application · Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) · Good written and spoken English · Measure and identify areas for improving Quality and overall Delivery · Able to communicate efficiently · Good Team Player Specific Qualifications: APS with DevOps knowledge Skills Referential (Required knowledge, skills and abilities) Technical Skills: Linux/Windows/SQL Cloud Kubernetes and Gitlab Dynatrace, Kibana Behavioral Skills: Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Critical thinking Decision Making Education Level: Bachelor Degree or equivalent Location: PreferablyMumbai

Responsibilities

Manage application production support by handling incidents, requests, and changes while ensuring SLA targets are met. Coordinate with cross-functional IT teams to implement ITSM processes and drive continuous improvement actions.