Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Application Production Support - Presencial at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sql, Unix/Shell Scripting, Log Analysis, Banking Interfaces, Apis, Middleware, Linux, Pl/Sql, Dynatrace, Kubernetes, Docker, Ansible, Servicenow, Jira, Autosys, Ci/Cd Pipelines

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide. If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum! Job Description Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement. Execute and monitor the Close of Business (COB) process and resolve any issues that occur. L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation. L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end-of-day operations. Manage tickets end-to-end, analyze issues, communicate with stakeholders, and ensure timely resolution. Collaborate closely with Infrastructure, Database, Security, and L3 teams. Contribute to documentation such as FAQs and how‑to guides. Participate in critical phases like Go Lives, branch openings, and upgrades. Help develop or improve support tools that speed up analysis and enhance user experience. Qualifications Experience in L1/L2 support . Strong skills in SQL, Unix/shell scripting, and log analysis. Experience with banking interfaces, APIs, and middleware. Proficiency with Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible. Experience using ServiceNow, Jira, Autosys. Familiarity with CI/CD pipelines, version control, ITIL, and DevOps principles. Understanding of payment flows (SWIFT, SEPA, RTGS) - plus. Good level of english B2+

Responsibilities

The role involves providing 24/7 production support for a core banking environment, which includes resolving incidents, managing problems, and executing the Close of Business (COB) process. Responsibilities span L1 support for user queries and L2 support for in-depth troubleshooting, root cause analysis, and patch management.