As the backbone of our firm’s success, the Document Management System (DMS) is pivotal in our operations. This is your chance to be part of the Document Management Team as we embark on an exhilarating journey to the cloud. Your contributions will be instrumental in exploring and implementing cutting-edge technologies, empowering our fee-earners to excel in the evolving technological landscape.
Our team is an integral part of the IT Development Team, playing a crucial role in ensuring seamless integration of new systems with the DMS. We collaborate closely with non-IT colleagues across multiple offices, establishing ourselves as a trusted technical resource for both the IT Service Desk and the wider firm.

SKILLS & EXPERIENCE

• In-depth knowledge of the Work 10 client
• Strong troubleshooting experience
• Knowledge of Microsoft 365, Teams and Sharepoint
• Experience of Active Directory and Azure cloud services
• Confident with Incident and Problem Management
• Outstanding customer service skills
• Experience with data migration tools
• Ability to work within ITIL framework
• Some working knowledge of iManage Work Server, Communications Server, Preview Server and RAVN
• A working knowledge of API’s and their use within a DMS a benefit
• iManage Certified Systems Engineer qualification preferred
• Experience with an Information barrier solution, preferably Intapp Walls
• Experience with Litera tools, with specific regard to Litera CAM

• Contribute to implementation of system updates, upgrades and improvements
• Monitor system performance and bottlenecks
• Ensure systems are aligned to best practice and functioning within optimum levels
• Leading or playing a support role on projects
• Suggest and implement improvements within the DMS ecosystem
• Support and maintain iManage IMCC integrations
• SQL scripting for reports
• Confidence in liaising with external vendors, internal technical teams and end-users where required
• Ensure DMS training and upskilling of all IT Service Desk staff