WHO WE ARE…

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker’s FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

WHAT WE NEED…

A Application Specialist I to provide frontline customer support to our clients. This role supports our clients’ Online Banking Systems by answering department phone calls and acknowledging emails, focused on the coordination of customer inquiry resolution within a collaborative team environment. Available to work the hours of 9:30am to 6:00pm.

WHAT YOU’LL DO…

• Answer customer inquiries via phone call or email regarding system use and procedures
• When unable to provide a resolution within two hours, determine area responsible for resolution of issue and assigns a ticket to the appropriate department
• Ensure the final resolution of the case and communicate resolution to client based on service level standards. Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites
• Collect information, troubleshoot problems and develop solutions for routine issues
• Schedule input of all specification changes. Assure that logging forms are completed properly and validate accuracy of maintenance performed
• Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites as well as application testing
• Provide a positive customer service experience for all of COCC clients

SALARY RANGE FOR THIS ROLE IS $48,000-$63,000

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you