Application Specialist III at Republic Services

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

103000.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM Processes, Knowledge Management, SQL Queries, Problem Identification, Application Support, User Stories, Mentoring, Training, Agile Project Management, Service Requests, Incident Diagnosis, Service Level Management, Temporary Fixes, Stakeholder Communication, Continual Improvement, Data Changes

Industry

Environmental Services

Description

POSITION SUMMARY: The Application Specialist III is responsible for providing support for the live application software that our user base is dependent on. This role works on complex incidents that have been escalated from frontline IT support on the service desk, incidents escalated from within the application support team, and fulfills application specific service requests. In addition, this role is responsible for diagnosing incidents and fixing the issue or managing it through resolution within defined service levels. The Application Specialist III is an expert in the group of applications assigned with responsibility for identifying problem trends, writing user stories and defects, and contributing to the discovery of permanent solutions. As a subject matter expert and mentor, this role will also help with training of new staff, mentoring application specialists with lesser experience, and providing expert advice to the functional teams and the frontline IT support staff on the service desk. PRINCIPAL RESPONSIBILITIES: Investigates, diagnoses, and solves complex application-related issues and fulfill service requests for standard and ad-hoc offerings. Schedules work to meet priorities and minimize business disruption. Maintains security and functionality through the application of temporary fixes and workarounds. Updates knowledge base to facilitate future resolution of common errors. Keeps relevant stakeholders apprised of any new issues in a clear and timely manner. Processes after-hours data changes on production systems. Creates user stories and defects to be reviewed/accepted by product teams. Trains onboarding team members to properly handle all their day-to-day responsibilities. Serves as a mentor and resource to application specialists with lesser experience. Actively participates in the department’s continual improvement initiatives. Performs other job-related duties as assigned or apparent. QUALIFICATIONS: Minimum of 5 years of experience with ITSM processes and toolsets. Minimum of 5 years of experience with knowledge management methodologies and toolsets. Advanced level IT certification in a specialty area (Technical, Process, etc.) Foundation level certification in IT Service Management. Comprehension of ITSM frameworks in relation to service delivery. Understanding of agile project management processes. MINIMUM QUALIFICATIONS: Minimum of 5 years of experience supporting enterprise level applications in a virtual support environment. Minimum of 5 years of experience writing SQL queries to retrieve and manipulate data. Minimum of 2 years of experience with problem identification techniques. Ideal candidate will be able to work Eastern Time Zone Hours. Expected Pay Range: $75,100.00 - 103,000.00 USD Annual DOE Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits https://jobs.republicservices.com/us/en/about-us/benefits • Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Sustainability Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global Job Posting End Date 01-15-2026 The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible. Why Work With Us Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day. Are you in? Keep reading to learn more about the position we’re hiring for.

Responsibilities

The Application Specialist III investigates, diagnoses, and resolves complex application-related issues while fulfilling service requests. This role also involves mentoring less experienced application specialists and contributing to continual improvement initiatives.