As an Application Specialist, you will be responsible for the support and further development of our software solutions for mission control, signal acquisition and data analysis – from the administration of Linux and Windows-based server and workstation systems to applications for system control, signal acquisition, data preprocessing, sensor data fusion and context analysis.
They are responsible for the installation, configuration, commissioning of new operating system and software versions, and handover to customers.
Handling customer feedback in 1st and 2nd level support (i.e., recording the error pattern, clarifying with the customer, error analysis, solution development, on-site visit and bug fixing)
On-site deployments at the locations of our international customers
Close collaboration with other specialists within the company (systems engineers, IT experts, software developers)
As part of our service team, you will be responsible for the technical support of the software components of our products at our customers' sites. You will be responsible for the delivery and commissioning of new software versions, as well as the independent resolution of error messages for the operating systems and software applications department.
What are you bringing with you?
Completed technical training or completed technical studies in the fields of communications engineering, electrical engineering, computer science or a comparable field.
Knowledge of the applied processes and technologies used in the application area of radio monitoring (COMINT: Communication Intelligence) and sensor data fusion (SIGINT: Signal Intelligence)
Experienced handling of Linux as well as the commissioning and maintenance of software products.
Strong analytical skills, solution-oriented work, and efficient implementation in the individual support and consulting of our customers.
Strong customer focus and excellent communication skills with diverse internal and external target groups.
Good German and English skills, both spoken and written
Enjoyment of international work and cultural openness
Willingness to travel approximately 50% of the time (averaged over the year) to the locations of our international clients.
What do we offer you?
Attractive compensation with additional benefits
Work-life balance: Flexible working hours (flextime); option to work remotely; support with childcare.
Health: Free water and fruit; meal vouchers; subsidy for gym membership; company bike scheme
Retirement planning: Disability insurance; employer contribution to company pension scheme; attractive stock savings program
Linked-in
Google