Are you passionate about using technology to solve challenging problems? Join us as an Application Specialist to help revolutionize the home improvement retail industry with cutting-edge technology to elevate human experience and enhance business operations!
JDI IT is on the lookout for a dynamic and ambitious Application Specialist to help digitally transform J.D. Irving’s Retail division. This is your chance to work with Atlantic Canada’s leader in Home Improvement – Kent Building Supplies, business-to-business supplier – Chandler Sales, award-winning pre-engineered structural systems manufacturer – Atlas Structural Systems, and Plasticraft Digital & Specialty Printing.
The Application Support Specialist supports and maintains a variety of Enterprise applications and platforms. They are the main point of contact for technical expertise and the support of large-scale solutions. Also responsible for triaging issues to internal support, vendors, or partners to ensure the solutions are operating effectively.

YOU ARE:

• A resourceful problem solver
• An exceptional communicator, written and verbal
• A collaborative team player
  The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
  With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!
  We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!
  Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
  We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
  Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
  We appreciate your interest in our company however only those candidates selected for an interview will be contacted

• Assessing opportunities to use Artificial Intelligence for improving personal and business processes
• Assist with configuration and testing of the applications
• Provide ‘go live’ and post ‘go live’ support for project and solution in general
• Assist in creating business requirements for future product enhancements
• Create documentation related to the support and management of solutions
• Triage errors if any and assist internal/external resources correct the software
• Upgrade software or interfaces for better performance of the solutions
• Continually review the solutions and make recommendations to improve/ maintain the solutions
• Installation of various software
• Provide coaching and training to the solutions’ users
• Support the Delivery/ Project Managers with solutions
• Delivery with a focus on quality and an exceptional experience for customers/ end users
• 0-2 years’ work experience in a related field
• Experience with document & content management, CRM, and or digital signage solutions
• An understanding of REST calls, writing SQL queries, stored procedures
• Technical knowledge in the configuration and troubleshooting of D365 Finance and Operations, Warehouse Management System, Planning and Optimization software, Supply Chain Management software, Windows Server, Microsoft SQL Server, etc.
• Demonstrated a high level of curiosity
• A drive to learn and master new technologies and techniques
• Strong organization and planning skill