Centiro is an award-winning Swedish tech company with more than 650 employees, founded in 1998. Our solutions enable and empower commerce for marquee brands and finer supply chains in 175+ countries. With our human-centric strategy, the company has ranked at the top 10 as a Great Place to Work for 15 years. Offices in Sweden, India, US, Canada, Spain and the UK. Read more at centiro.com.You don’t just fix problems – you investigate, connect the dots and make sure people feel genuinely supported. At the core of your work is the customer – their experience is what drives you and ultimately what drives our success. Whether solving a tricky issue or building long-term trust, you bring structure, clarity and a human touch to every interaction.

TECHNICAL REQUIREMENTS

• Hands-on experience with APIs.
• Knowledge of FTP, SFTP, or similar protocols.
• Experience with ServiceNow or other ITSM tools.
• Familiarity with Grafana, Graylog, or similar monitoring tools.
• Solid understanding of ITIL principles and practices.
• Hands on experience with RDBMS (MS SQL) is a must

ABOUT THE ROLE

As an Application Specialist focusing on helping customers and solving issues at Centiro, your mission is to make the complex feel smooth and the customer feel seen. You’ll be the first line of contact and you’ll be part of solving recurring issues, improving flows and influence how we communicate and collaborate across teams.
Some days bring quick wins, others call for deeper detective work. Either way, your mix of curiosity, structure and service-mindedness helps customers and colleagues move forward with clarity and confidence.
You’ll work closely with our internal teams, sharing knowledge, bringing attention to challenges when needed, and navigating them together, while always keeping the customer journey personal, proactive, and professional.

WHAT YOU’LL DO

• Be the first point of contact, helping customers with empathy and accuracy.
• Take ownership of issues and see them through to resolution.
• Listen actively to understand needs and offer the right solutions.
• Work with teams to go beyond the ask and improve the customer experience.
• Keep learning our tools and processes to offer top-notch support.
• Supply chain/logistics knowledge is a plus – it helps connect needs to solutions.