Application Specialist - Technical Support at Brainlab Inc

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Analytical Skills, Troubleshooting, Problem Solving, Teaching, Customer Orientation, Communication Skills, Interpersonal Skills, Network Knowledge, Windows Server OS, Virtualization, Medical IT, Field Support, Medical Devices, Flexibility to Travel, Driving License

Industry

Medical Equipment Manufacturing

Description

Company Description Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful. Job Description For our Customer Care team located in Munich we are looking for an Application Specialist Platforms. Responsible for solving complex technical hardware as well as software issues of our customers or field support either remotely or onsite Provide 2nd level support by analysing, diagnosing, replicating and troubleshooting reported issues on Brainlab Systems Other responsibilities include developing and delivering training to our 1st level support employees as well as knowledge transfer to them Qualifications Degree in Informatics, medical IT, Medical Engineering, Computer Science or related field of studies Ideally first experiences in field support for medical devices, (medical) IT like PACS, HIS systems or working in a hospital Knowledgeable in Network topics, Windows Server OS, Virtualization Strong analytical, troubleshooting and problem solving skills Ability to comfortably teach our field support team Provide support on our Hotline for customers and colleagues Highly motivated and customer oriented personality Excellent written and verbal communication skills in English Strong interpersonal, professional skills and high motivation Ability to prioritize tasks and work self sufficiently Flexibility to travel 20-30% German skills and teaching experience are of advantage Driving license valid for Germany is a Plus Additional Information A mutually-supportive, international team Meaningful work with a lasting impact on medical technology 30 vacation days, plus December 24th and December 31st Flexible working hours as well as homeoffice Bike leasing via cooperation partner "BikeLeasing" Regular after work, team, and company events Comprehensive training and continuing education opportunities Ready to apply? We look forward to receiving your online application including your first available start date and desired salary. Contact person: Ayline Föll

Responsibilities

Responsible for solving complex technical hardware and software issues for customers or field support either remotely or onsite. Provide 2nd level support by analyzing, diagnosing, replicating, and troubleshooting reported issues on Brainlab Systems.