EXPERIENCE AND SPECIALIZATION

• 5+ years professional application analysis experience
• Bilingual (English and Spanish) desired
• Ability to follow established processes and escalate issues appropriately.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Experience authoring user documentation and training materials.Familiarity with IT ticketing systems and incident management best practices.

COMPUTER AND TECHNOLOGY KNOWLEDGE

5+ years of experience in JD Edwards
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WORK CONDITIONS AND PHYSICAL CAPABILITIES

• On-site - work must be completed at the physical location. No option to work remotely.
• Tight deadlinesAttention to detail

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficultiesManage incidents