Application Support Analyst at Ascension

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

104957.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Data Analysis, Troubleshooting, Quality Assurance, Test Plans, Test Cases, User Documentation, Training, Project Management, Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Web-Based Application Development, Healthcare Industry Experience, System Configuration

Industry

Hospitals and Health Care

Description

Details Department: Ascension Data Science Institute Schedule: Full-time, 8 hour day shift, Monday-Friday Location: Remote in the Central Standard Time Zone Salary: $75,295.00 - $104,957.00 per year Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities Company Overview Ascension Clinical Analytics and Registry Services (ACARS) - formerly Navion Healthcare Solutions, a division of Ascension Health, provides healthcare data management solutions to Ascension Ministries supporting improvement of patient outcomes. ACARS’ software and healthcare analytics tools enable leadership to monitor and improve clinical outcomes through capturing and reporting critical clinical data and key performance indicators. ACARS offers a range of healthcare quality services from web-based clinical registry software and reporting tools to data capture services for hospitals throughout the country. Job Description The Application Support Analyst will work closely with the business clients and ACARS application teams to identify and document application issues as well as troubleshoot and resolve issues where possible. Troubleshooting will include limited SQL queries and data analysis to assess issue scope and probable root cause. In some cases, the Application Support Analyst will make system configuration changes or write SQL statements to apply the registry specifications directly within ACARS software products. The incumbent will also work with the Navion Software Team to help define and execute Navion’s application testing and validation as well as participate in quality assurance/testing activities as part of the production release processes. The incumbent will need to learn and understand the technical complexities of the Ncompass system, apply their knowledge to the client situation, and directly engage ACARS software engineers to bridge the functional to technical design as well as test the final end-user solution. Innovative thinking and a keen understanding of business and user experience requirements will be applied with the goal of optimizing system efficiency and enhancing ACARS products. This role is best suited for candidates with a background in QA and application support. Job Responsibilities: Using incident and feature tracking system, create tickets that document user issues and requests. Resolve Tier 1 issues independently. Document Tier 2 and Tier 3 issues. Troubleshooting will include limited SQL queries, an understanding of secure FTP, a variety of file formats to evaluate and troubleshoot issues. Monitor system interfaces, assess data discrepancies, identify root cause and problem resolution. Participate in QA activity - develop test plans, create test cases, execute testing, and ensure alignment with business requirements and objectives. Assist in defining new and enhancing existing test processes, plans and scripts. Document test results and create and manage defects in defect tracking application. Write user documentation, release notes, training materials, and document solutions in a knowledge base. Provide training and user support to business clients. Preferred Experiences: Bachelor degree in Business, Information Systems, Computer Science, or related field strongly preferred. 1+ years’ experience as Business Analyst or Systems Analyst. Healthcare industry experience preferred. Familiarity with web-based application development technologies such as .NET, XML, and SQL. SQL development experience preferred. Experience testing web applications as well as managing other testing resources. Experience testing data migration and validation. Experience with SQL programming. Experience creating test plans, writing test scripts and executing the tests scripts for System and User Acceptance Testing for a web-based application. Exceptional verbal and written communication skills. Strong team orientation with excellent interpersonal skills working with internal team members as well as client hospital staff. Excellent organizational, project management abilities, strong analytical and problem-solving skills Requirements Education: High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Additional Preferences #ascensiontechnologies #ADSI #internalops #LI-remote Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify

Responsibilities

The Application Support Analyst will work closely with business clients and application teams to identify, document, troubleshoot, and resolve application issues. Responsibilities include creating tickets for user issues, monitoring system interfaces, participating in QA activities, and providing training and user support.