Application Support Analyst at AssetWorks Inc

, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

85000.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Customer Service, Problem Solving, Time Management, ERP Systems, Business Processes, Accounting Processes, Jira Software, Attention to Detail, Logical Decision Making, Initiative, Multi-tasking, Results Oriented, Communication Skills, Training, Documentation

Industry

Software Development

Description

Job Summary: Baseplan Software is a well-established and fast-growing ERP Software Company providing equipment and rental management software for a diverse range of market leading customers. The role will be in our busy and dynamic Customer Service team providing exceptional first- and second-line functional support for Baseplan customers. Job Description: Responsibilities Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application queries, training, reports, user documentation). Maintain a high degree of customer service for all queries, providing concise and accurate information Prioritize Customer issues and escalate business critical issues in a timely manner Contribute solutions to the FAQ database Direct complex queries to the correct queue for resolution Identify chargeable activities Effectively communicate with all team members Ensure administration, such as time sheets are completed timely and accurately Skillset Requirements Excellent English verbal & written communication skills. Strong Customer Service focus Excellent attention to detail and ability to solve problems. Logical Decision making and ability to take initiative. Must be organized & display good time management skills. Ability to work with interruptions & multi-task. Strong sense of achievement (results and delivery oriented). Experience Requirements Experience working with ERP systems. Understanding of business and accounting processes. Experience using Jira Software Experience in the Rental and/or Equipment Servicing industries. MISCELANEOUS Must be a US Citizen or Green Card Holder. Unfortunately, we cannot sponsor visas at this time. Salary range: $75,000 - $85,000 predicated upon experience Worker Type: Regular Number of Openings Available: 1 Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success. At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency. AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

Responsibilities

The Application Support Analyst will provide first-line functional support to customers, resolving complex queries and maintaining a high degree of customer service. Responsibilities also include prioritizing customer issues, contributing to the FAQ database, and ensuring timely administration tasks are completed.