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Application Support Analyst – Banking Environment at Helvetic Payroll
Geneva, Geneva, Switzerland -
Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sql, Jira, Incident Management, Functional Support, Technical Support, Root Cause Analysis, Disaster Recovery, Communication, Problem Solving, Customer Orientation, Priority Management, Adaptability, Team Spirit

Industry

Human Resources Services

Description
About the role We are currently looking for an Application Support Analyst to join a leading financial environment in Geneva. You will support a web-based application used by portfolio managers to access and manage client portfolio data. Your responsibilities Provide functional and technical support to business users Manage and resolve production incidents (Level 2 support) Perform incident analysis and root cause investigations Collaborate closely with IT teams and business stakeholders Contribute to disaster recovery plans and participate in testing Ensure clear communication and follow-up on ongoing issues Participate in on-call rotations and occasional extended hours Your profile 2 to 5 years of experience in IT application support (L2) Experience in a banking or financial environment is a strong plus Good understanding of incident management processes Technical background is a plus 🛠️ Technical skills SQL knowledge Experience with ticketing tools (e.g. Jira or similar) Understanding of web-based applications Languages French: fluent English: professional level Soft skills Strong communication skills Problem-solving mindset Customer-oriented approach Ability to manage priorities and stress Adaptability and team spirit Additional requirements Based in Switzerland (mandatory)
Responsibilities
The role involves providing functional and technical support to business users, managing and resolving production incidents at Level 2, and performing incident analysis and root cause investigations. Responsibilities also include collaborating with IT teams, contributing to disaster recovery plans, and participating in on-call rotations.