Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear –To Manage the IT Services department and set the strategic direction, provide support to the bank’s senior management team, and to guide IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and coaching IT service risk across the organisation.

To be successful as an Application Support Analyst, you should have experience with:

• Good technical skills adaptable across technologies – examples: Unix, SQL, Windows, Openshift, AWS
• Strategic thinking mindset – identifying areas for improving services/processes.
• Experience using monitoring tools such as AppDynamics, Kibana, Coding

Some other highly valued skills may include:

• Good problem-solving skills – Ability to triage incidents and quickly identify recovery paths.
• Good Interpersonal & Communication skills – Ability to provide clear and concise updates across senior stakeholders, collaborate effectively with wider teams to drive resolutions.
• Capability to adapt to the situation – ability to identify priority scenarios and adapt to remediate effectively.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
The location of your role is Knutsford.

ACCOUNTABILITIES

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. .
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions. .
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

To manage the IT Services department and set the strategic direction, provide support to the bank’s senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.