Location : Edinburgh, Hybrid
In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

WE GIVE YOU A WORLD OF POTENTIAL

We have a very exciting opportunity for an Application Support Analyst to join our team in Edinburgh. The Application Support team is responsible for the support and maintenance of a broad suite of Business, Financial and Operational applications across Computershare’s EMEA region.

We’ve listed below, why we think this role stands out and why this is a great team to join.

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• You will have the opportunity to work on projects outside of BAU. You will be involved in and delivering key deliverables to support these projects.
• Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for.

Some other key skills that you’ll have:

• Experience in a relevant Business or IT related role
• Strong analytical, troubleshooting and debugging skills
• Experience of ITIL practices
• Strong communication skills and experience with managing key stakeholders
• Ability to work under pressure and meet tight deadlines
• Good working knowledge of SQ

A ROLE YOU WILL LOVE

As an Application Support Analyst, you will be responsible for troubleshooting issues, supporting day-to-day requirements of our business units/clients, providing analysis and recommendations on existing technical solutions, playing a key part in technical projects and key initiatives, and ensuring a quality service is provided to our clients.
This is a hands-on IT focused position, for someone who enjoys working within a fast-paced IT department. You will be responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA’s and deadlines.

Some of the key responsibilities:

• Issue debugging and Incident management
• Managing problems and delivering continual improvement
• Perform data and system analysis
• Successful management of change into production
• Managing risk within agreed acceptance levels
• Facilitate releases and system upgrades into live systems
• Ensure system stability and management of live and UAT environments
• Monitor systems and act on alerts and system events
• Active involvement in Service Transition from development teams

WHAT WILL YOU BRING TO THE ROLE?

We’re seeking a passionate, enthusiastic, intuitive and driven IT professional. Someone who is committed to increasing customer satisfaction, breaks down the problem in front of them and looks for continuous improvements.

Some other key skills that you’ll have:

• Experience in a relevant Business or IT related role
• Strong analytical, troubleshooting and debugging skills
• Experience of ITIL practices
• Strong communication skills and experience with managing key stakeholders
• Ability to work under pressure and meet tight deadlines
• Good working knowledge of SQL

We’ve listed below, why we think this role stands out and why this is a great team to join.

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• You will have the opportunity to work on projects outside of BAU. You will be involved in and delivering key deliverables to support these projects.
• Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for