Application Support Analyst at Downer Group

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 2 Support, ITIL, Microsoft 365, SharePoint Online, Power Platform, Incident Management, Problem Management, Service Request Management, Change Management, ServiceNow, MS SQL Queries, Application Configuration, Application Support, Level 3 Application Support, ITSM Processes

Industry

Civil Engineering

Description

We currently have an opportunity for an Application Support Analyst. Join our technology hub team and play a key role in providing level 2 support for critical business IT applications and systems in an ITIL environment. Reporting to Application Support Manager, you'll help deliver high-quality outcomes that support our essential services. What You’ll Do This role offers a broad scope, with key responsibilities including: * Ensure Business Technology applications are supported and maintained. * Co-ordinate updates to applications, including scheduling outages as required in compliance with ITSM processes. * Provide second-level support and administration for enterprise systems including Microsoft 365, SharePoint Online, and Power Platform. * Support the business with application configuration, training, and documentation. * Oversee Incident Management, Problem Management, Service Request Management, Change Management etc. through ServiceNow. * Provide customer service levels as required in the Services Specification KPIs. What You’ll Bring * A Tertiary qualification in Information Technology or equivalent, and an ITIL certification would be an added advantage. * Must be an Australian Citizen. * Experience in ICT applications development and/or support in an ITIL environment. * Previous experience in MS SQL queries (Desired) * Experience in MS Technologies and/or Power Platform Support (Desired) * Strong understanding of level 2 and level 3 application support. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: * Training and development to support and diversify your career. * With 30% of vacancies filled internally you’ll find real opportunities to advance your career. * Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. * Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward. At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

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Responsibilities

The Application Support Analyst will provide level 2 support and administration for critical business IT applications, including enterprise systems like Microsoft 365 and SharePoint Online, within an ITIL framework. Key duties involve coordinating application updates, managing ITSM processes via ServiceNow, and supporting the business through configuration, training, and documentation.