ABOUT US

Sector UK is a leading software company committed to delivering innovative solutions and exceptional service to local authorities and registered providers. Our support team is integral to our success, ensuring our applications run seamlessly and efficiently. We are seeking a talented person to join our team as an Application Support Analyst to help us achieve our goals.
Are you looking to kickstart your career in tech support and grow your skills in a collaborative, innovative environment? We’re looking for a motivated and curious individual to join our team. You’ll be working with a range of newly developed products built on leading technologies, and we’ll support your development every step of the way.

WHAT WE’RE LOOKING FOR

You don’t need to have years of experience — we’re looking for someone with a strong interest in technology, a willingness to learn, and great communication skills. If you’ve done any of the following, we’d love to hear from you:

DESIRABLE (BUT NOT REQUIRED):

We’re looking for candidates who have some hands-on experience or exposure to a selection of the following technologies. You don’t need to have worked with all of them but familiarity with at least a few will help you hit the ground running. We’ll support your learning and development on the job to help you grow your expertise.

• SQL Server / TSQL
• C#, Vue, XML
• JavaScript, HTML, CSS
• Visual Studio, Git
• Microsoft Azure
• Ticketing systems
• Knowledge of the social housing sector and working with local authorities

As an Application Support Analyst, you’ll be part of a friendly and knowledgeable team, helping customers resolve issues and ensuring our applications run smoothly. Your responsibilities will include:

• Responding to customer support tickets using our ticketing system
• Investigating and helping resolve technical issues
• Communicating clearly with customers and team members
• Documenting support processes and solutions
• Learning to read and understand code to assist with troubleshooting
• Collaborating with colleagues across different locations
• Contributing to team goals and continuous improvement efforts