Purpose of the Job:
Reporting to the Director, Payments Technology, Application Support Analyst is responsible for a variety of functions within the Payments Technology that include user onboarding, 1st level applications and service monitoring, incident management resolution. Application Support Analyst is responsible for performing the role and helping others on the team perform their support officer duties with a high degree of accuracy and with a superb level of customer service and professionalism.

KNOWLEDGE/SKILL REQUIREMENTS

• 3+ years of experience in Information Technology and Application Support or related fields
• High level of analytical skill, detail orientation, and sound judgement when evaluating new and existing issues, and proposing application or process changes
• Effective communication/interpersonal skills, verbal and written are required for interacting with business units, IT personnel and external vendors
• Strong organizational skills in prioritizing and keeping track of numerous initiatives
• Capable of multi-tasking effectively and handles change positively
• Strong aptitude for learning new technologies or processes
• Good knowledge of Software Development Life Cycle concepts and best practices for the waterfall and agile methodologies
• Good knowledge of ITIL framework and related support processes

Nice to Have Skills:

• Knowledge of Microsoft Teams
• Knowledge of JIRA and Confluence
• Knowledge of scripting, programming tools, process mapping
• AI concepts, Copilot Agent

Please refer the Job description for details