Application Support Analyst at FIS

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, SQL, RDBMS, Monitoring Tools, ActiveBatch, XML, Windows Servers, Cloud Technologies, Containerization, Azure, ITIL, Troubleshooting, Client Communication, Incident Management, Data Analysis, Problem Solving

Industry

IT Services and IT Consulting

Description

Your new role The FIS Supply Chain Finance Client Services team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes and working with other teams within the organisation to roll out the platform to new customers. In your new role as an Application Support Analyst you will be responsible for the provision of 2nd and 3rd line support to our global network of customers. You will take full and independent ownership of the resolution and root cause analysis of advanced technical and functional issues in a Level 2 or Level 3 capacity. What you'll do Triaging incoming tickets, performing analysis, and resolving customer issues Maintain effective client communication throughout the incident life-cycle For critical issues identify solutions to get clients back to BAU as quickly as possible in-line with client’s SLAs Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform Resolving client incidents and/or escalating where needed Monitoring and responding to monitoring events Who you are 3 - 5+ years professional experience in a 1st, 2nd and 3rd line application support role in a customer-facing environment Strong, demonstrable experience in successfully supporting, troubleshooting and/or implementing major hosted enterprise systems You are comfortable analyzing, transforming, and generally working with large datasets You have a passion for helping others and thrive on solving problems You are logical and insightful when troubleshooting problems You flourish in a dynamic high-pressure environment and can prioritize incoming and existing tasks according to urgency and impact Advanced technical skills including: SQL, RDBMS expertise Monitoring and scheduling tools (DataDog & ActiveBatch) XML and other data file formats Windows Servers Cloud and other virtualisation/containerisation technologies, particularly Azure An understanding of ITIL concepts. Working hours This role involves shift working. There are three shifts working the following hours: Early Shift: 06:00 – 14:30 GMT Mid Shift: 09:00 – 17:30 GMT Late Shift: 14:30 – 23:00 GMT A normal shift pattern would be 1 x Early Shift (Only on bank holidays), 1x Late Shift (Once a week), Sunday Shift (7am to 2:30pm - Once every 9 weeks) #LI-DP1 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Responsibilities

The Application Support Analyst will provide 2nd and 3rd line support to global customers, taking ownership of resolving advanced technical and functional issues. Responsibilities include triaging tickets, maintaining client communication, and collaborating with various teams to onboard new customers.