We’re seeking two Application Support Analysts to join our growing Technology & Transformation team where you’ll provide excellent support for key business systems! Both roles are offered on a 12 month Fixed-term Contract / Secondment basis.
As an Application Support Analyst, you’ll ensure that our colleagues have access to the tools and systems that they rely upon to deliver services to internal and external customers, by:
Acting as 2nd and 3rd line support for key business systems, and the system and process expert for the business use of these systems.
Working with the IT Service Desk team to share knowledge and best practices, empowering the Service Desk to resolve simple system issues at first contact.
Working with technology and non-technology colleagues to identify and engage with business stakeholders to understand business strategy and demands; participating in user groups aligned to key business systems.
Supporting the Application Support Manager to plan and deliver upgrades and implementations - ensuring appropriate development and test environments are prepared, and release programmes are managed to agreed dates.
You’ll join an established and supportive Business Solutions team who are in the midst of delivering several high profile projects and system upgrades which you’ll play an integral part in. Interested? If the answers yes, we want to hear from you!
Our ideal candidate?
You’ll hold Degree in a relevant field, alongside an ITIL Foundation qualification and Application Key System Support Certification.
You’ll demonstrate experience of working as a 2nd and/or 3rd line Analyst or similar role, with exposure to Housing Management applications, particularly
You’ll demonstrate a background in application configuration, coding and testing, as well as the ability to design, evaluate and implement changes / minor developments and participate in project meetings as the technical SME.
As a smart working organisation, you can expect a balance of working from the office and from home. Typically, you’ll be working from the office 3 days per week and 2 days per week from home.
Who is Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Applying is easy – simply register on our candidate portal and submit a CV and cover letter, which together convince us that you have the skills, experience and knowledge to make a success of this role and your future career with Midland Heart.
Closing date for receipt of completed applications is midnight on Sunday 02 nd March 2025. Assessments for the role are planned for 18 th March on site, at our Birmingham Bath Row office.
We reserve the right to stop recruitment activity, should an appointment be made prior to the stated closing date.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role

Please refer the Job description for details