Job no: 514973
Work type: Full time
Location: VIC - Metro

Categories: Information Technology

• Australian owned and operated retail business
• Hybrid role! Career Progression, Team Member discounts & Profit Share
• A vibrant, team culture where we embrace pace, encourage new ideas & leadership

WHO WE ARE:

Spotlight Group Holdings (“SGH”) is Australia’s largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.
The IT Store Services team is part of the overall End User Services Department in IT and plays a crucial role in supporting our store network. We currently support over 250 Spotlight, Anaconda and Harris Scarf stores located throughout Australia, New Zealand, as well as Malaysia and Singapore.

ABOUT YOU:

• Must have prior demonstrated experience with IT level 2 or 3 support for a medium to large organisation
• Must have a Current Driver’s License - Ability to travel interstate and internationally
• A passion for retail and strong customer focus with prior experience working in a retail environment
• Ability to communicate with a wide range of system users with varying levels of computer literacy
• We’re looking for someone with hands-on support experience in POS systems within a retail environment. Familiarity with platforms such as Retail Directions or Surefire is highly desirable, though not essential.
• Ability to work effectively in a fast-moving and changing environment
• Knowledge of Windows operating systems and SQL Database systems
• Experience in troubleshooting hardware and software issues.

• Provide Systems Support (level 2 & 3 support) to store users, including, but not limited to POS software and hardware, including EFTPOS, Mobile/PDA devices, LAN & WLAN networks, Telecommunication services, WIFI Technology and Mobile Device Management
• Store Setups and Relocations - Management of store projects including new, renovated or relocated stores including ordering of all services and equipment for store projects
• Install and/or replace hardware and troubleshoot other IT issues on-site, in new or existing stores
• Store System Upgrades / Maintenance - Manage system configuration to ensure systems are configured correctly and consistently
• Create and maintain technical documentation of system setup and maintenance processes
• Responsible for the ordering of all services and equipment for store projects and follow detailed project plans to complete all store setup and relocation tasks
• Install all IT equipment in new or relocating stores