GENERAL JOB DESCRIPTION

Horry County Government has an opening for a skilled and experienced candidate to fill a challenging Application Support Analyst position within the IT/GIS department. The Application Support Analyst is responsible for providing timely and effective technical support for all applications within Horry County Government with a primary focus on the Infrastructure and Regulation division. This role involves troubleshooting issues, resolving user problems, and ensuring the smooth operation of applications within the organization. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer service.

Duties for this Position

• Ensure a very high level of customer service is delivered to both internal and external system users
• Provide first-line technical support to end-users for a range of applications, including but not limited to: Tyler EPL, IG Mobile, IG Enforce, Tyler Civic Access, and Civic Rec
• Troubleshoot and resolve application-related issues, including: Software installation and configuration problems, data entry and retrieval errors, user access and permission issues, system performance and stability problems
• Software installations and upgrades
• Document and track all support requests and resolutions in a ticketing system
• Proactively identify and resolve potential application issues before they impact users
• Provide end-user training and support on application usage and best practices
• Create and maintain user documentation and knowledge base articles
• Work closely with other IT Teams to ensure seamless application performance and issue resolution
• Assist and work in coordination with the Project Manager
• Other duties as assigned

Position Minimum Requirements

• BA/BS in Information Systems or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities
• Excellent oral and written communication skills, with strong analytical abilities
• Preference will be given to applicants with one or more of the following credentials: work experience in a comparable position, SQL and/or SSRS report experience, Tyler applications
• Must be able to pass required pre-employment physical and background check
• Must be willing to occasionally work after hours, including nights and weekends

• Ensure a very high level of customer service is delivered to both internal and external system users
• Provide first-line technical support to end-users for a range of applications, including but not limited to: Tyler EPL, IG Mobile, IG Enforce, Tyler Civic Access, and Civic Rec
• Troubleshoot and resolve application-related issues, including: Software installation and configuration problems, data entry and retrieval errors, user access and permission issues, system performance and stability problems
• Software installations and upgrades
• Document and track all support requests and resolutions in a ticketing system
• Proactively identify and resolve potential application issues before they impact users
• Provide end-user training and support on application usage and best practices
• Create and maintain user documentation and knowledge base articles
• Work closely with other IT Teams to ensure seamless application performance and issue resolution
• Assist and work in coordination with the Project Manager
• Other duties as assigne